Field Tech Support Specialist

SPX Technologies, Inc.; Buford, Brentwood, Burr Ridge (GA, MO, IL, OR); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Education assistance

Résumé du poste

SPX Neptronic, part of SPX Technologies, is seeking a Technical Sales & Field Solutions Specialist to combine HVAC field service with applications and business development. You will help customers select, commission, troubleshoot and optimize commercial and industrial HVAC solutions while guiding channel partners through discovery, quotation and installation.

In this role you will travel to sites across the United States, support engineering teams, present technical demonstrations, and build

Qualifications

• At least three years of relevant HVAC field service or technical sales experience.
• Knowledge of HVAC equipment, electrical and mechanical systems, controls and diagrams.
• Ability to develop technical recommendations and support quotations.
• Strong communication and disciplined follow-up with cross-functional teams.

Responsabilités

• Field service: startup, commissioning, inspection, troubleshooting, maintenance and remote support.
• Technical sales & applications: develop opportunities, review plans, support product selections, quotations and submittals.
• Customer development: build relationships with reps, engineers, contractors and end users; conduct meetings and product demonstrations.
• Document activity and results in company systems; provide status updates and follow-up actions.

Connaissances

HVAC field service

Technical sales

Customer development

Formation

HVAC/Engineering degree

EPA 608 certification preferred

Outils

CRM

Microsoft 365

Description du poste

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Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Neptronic business. Neptronic was founded in 1976 and headquartered in Montreal, Canada. We design and manufacture innovative HVAC solutions, including humidifiers, electric heaters, controls, actuators and actuated valves. With a strong focus on engineering excellence, quality and customer collaboration, Neptronic delivers intelligent solutions that improve building performance, efficiency and environmental control worldwide.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Technical Sales & Field Solutions Specialist for Neptronic, an SPX Technologies company, you will combine hands‑on HVAC field service expertise with technical applications and business development to help customers select, commission, troubleshoot and optimize commercial and industrial HVAC solutions. You will support customers and channel partners from project discovery and quotation through successful installation and ongoing service, while identifying opportunities to grow the business.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Field Service, Commissioning & Technical Support

• Travel to customer and project sites to start up, commission, inspect, troubleshoot, maintain and repair HVAC equipment and associated controls; provide remote support when appropriate.
• Diagnose electrical, mechanical, controls and application issues using wiring diagrams, sequences of operation and diagnostic instruments; implement safe and practical corrective actions.
• Perform site assessments, support complex applications, warranty evaluations, field investigations and root‑cause analyses; document findings, measurements, photographs and corrective actions.
• Prepare accurate, timely service reports and communicate site status, risks and follow‑up needs to customers and internal teams.
• Coordinate tools, replacement parts, site access and travel; maintain service equipment and follow all safety, PPE and lockout requirements.

2. Technical Sales, Applications & Customer Development

• Develop opportunities with manufacturers’ representatives, distributors, engineers, contractors, OEMs and end users by understanding application needs and commercial objectives.
• Review plans, specifications and project requirements; support product and equipment selections, quotations, proposals and technical submittals.
• Translate field conditions into practical recommendations and clearly explain the technical and commercial value of proposed solutions.
• Partner with regional sales managers and channel partners on complex opportunities, moving projects from discovery through quotation, order and successful implementation.
• Build lasting customer relationships that generate repeat business, referrals and early awareness of future projects.
• Conduct customer meetings, product demonstrations, job‑site reviews, technical presentations, lunch‑and‑learns and training for contractors, partners and end users.
• Document customer activity, opportunities, quotations and service findings in appropriate company systems and provide dependable follow‑through.
• Share field performance, customer needs and competitive insights with engineering, product, quality, marketing, applications and service colleagues to improve products and support.
• Represent Neptronic professionally at trade shows, industry events and customer functions, as required.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• At least three years of relevant experience in commercial or industrial HVAC field service, commissioning, applications, estimating, technical sales, or a combination of these areas.
• Practical knowledge of HVAC equipment, electrical and mechanical systems, controls, wiring diagrams, technical documents and common project delivery channels.
• Ability to troubleshoot equipment, interpret plans and specifications, develop clear technical recommendations and support quotations.
• Customer‑focused communication, sound judgment, disciplined follow‑up and the ability to work independently while coordinating with cross‑functional teams.

Preferred Knowledge, Skills, and Abilities

• Experience with humidification, electric heating, air‑handling equipment, dehumidification, heat‑transfer products and/or HVAC controls.
• Experience supporting representatives and contractors, conducting customer training, and developing relationships with consulting engineers, distributors or OEMs.
• A blend of field service and applications, estimating or consultative sales experience, including confidence presenting solutions and pursuing new business.
• Comfort using diagnostic tools, laptops, mobile devices, Microsoft 365, and CRM, quotation, service reporting or equipment‑selection systems.
• Strong organizational, analytical and problem‑solving skills; ability to communicate technical concepts to varied audiences.

Education & Certifications

• Technical diploma, associate degree, bachelor’s degree, or recognized trade training in HVAC, refrigeration, electrical systems, electromechanics, mechanical engineering technology, building systems, business or a related discipline preferred; equivalent industry experience considered.
• EPA Section 608 certification, electrical license or other relevant trade credentials preferred.
• Field‑based position in the United States, preferably near Atlanta, Georgia or another major airport; regular to frequent travel to customer sites throughout the United States and occasional travel to Canada.
• Valid driver’s license and passport, with ability to meet applicable cross‑border entry requirements.
• Ability to work safely at active customer sites, mechanical rooms, rooftops and construction sites; perform physical field‑service activities including carrying tools, using ladders and working in varying indoor and outdoor conditions.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well‑being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance‑based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $2.2billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

At SPX, what’s in it for our employees transcends market‑competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well‑being. Our compensation programs are performance‑based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES

• Integrity
• Accountability
• Teamwork
• Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognizethat only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work‑life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace.We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion,sex, sexual orientation, national origin,gender identity, genetic information, age, disability, veteran status or any other legally protected basis.