Remote Technical Support Specialist II

Zebra Technologies; Denver (CO); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zebra Technologies in the United States is seeking a proactive product expert to support customers across a spectrum of technical issues. You will manage multiple tickets, document software features, and configure web applications to meet client needs.

The role emphasizes clear communication, leadership, and strong customer service. A bachelor’s degree and 2–5 years of related experience are expected, with hybrid work options and opportunities to advance within a forward-thinking company.

Qualifications

• Bachelor's degree required.
• 2–5 years of education and/or experience, or 5+ years of equivalent work experience.
• Ability to articulate technical issues in simple terms to management and customers.
• Demonstrates leadership qualities.
• Strong customer service and communication skills.

Responsibilities

• Serve as a proactive product expert to customers.
• Manages multiple tickets related to a spectrum of technical problems.
• Respond and resolve customer issues through case management systems or emails.
• Configure the web application software based on customer needs.
• Testing web-based applications to find the best suitable solution for the customer.
• Document software application features.
• Set up calls with the customer to troubleshoot issues and weekly reviews to update on status.
• Learn the software product suite quickly to serve the customer better.
• Provide workarounds and ensure issues are resolved promptly.

Skills

Customer service

Communication

Leadership

Technical explanation

Education

Bachelor's degree

Job description

Zebra Technologies in the United States is seeking a proactive product expert to support customers across a spectrum of technical issues. You will manage multiple tickets, document software features, and configure web applications to meet client needs.

The role emphasizes clear communication, leadership, and strong customer service. A bachelor’s degree and 2–5 years of related experience are expected, with hybrid work options and opportunities to advance within a forward-thinking company.