Repair Engineering Tech, Senior

Zebra; Chicago (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work

Well-being day

Learning & development opportunities

Job summary

Zebra in Chicago, IL is seeking an experienced repair technician to service customer equipment and repair devices under service contracts. You will load software, perform modular and component-level repairs, test equipment, and demonstrate soldering skills while collaborating with team leads.

Ideal candidates have 3+ years of repair experience, knowledge of electronics, hardware and software, and the ability to work independently.

Qualifications

• Minimum education: High School or equivalent.
• 3+ years of work experience.
• Knowledge in electronics, mechanical and/or software.
• Experience repairing devices and handling test equipment.
• Knowledge of computers, test equipment, and networking.
• Ability to work independently and show leadership potential.

Responsibilities

• Provides repair services and solutions of customer equipment with minimal supervision.
• Provides input to improve repair process efficiency and accuracy.
• Evaluates and validates repair history and contract entitlements.
• Troubleshoots quickly and accurately based on available information.
• Trains depot repair technicians on product repair and engineering changes.
• Strong knowledge of Zebra products and repair processes.

Skills

Electronics

Mechanical

Software

Repair experience

Networking

Test equipment

Independent work

Leadership potential

Education

High School or equivalent

Associates degree a plus

Tools

Test equipment

Networking

Computers

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We’re Looking For

This role provides repair services and solutions of customer equipment. Perform modular and limited component level repair of Zebra devices under service contract in workbench environment. Load and test software applications and operating software. Use small hand tools. Demonstrate good soldering skills. Possess an understanding of application loading of devices, network, and basic PC skills. Ability to perform duties as back-up for Team Lead as required.

Essential Duties and Responsibilities

• Provides repair services and solutions of customer equipment with minimal supervision.
• Provide input & feedback helping to improve the efficiency and accuracy of the repair process.
• Performs tasks associated with evaluating and validating customer complaint information, repair history, and contract entitlements.
• Troubleshoots quickly and accurately based upon information given, observations, and/or product knowledge.
• Performs work method analysis and develops best practices for a variety of operations along with setting standard work times.
• Analyzes data and trends associated to repeat repairs with ability to implement corrective actions.
• Ensures that the test equipment, devices under test, and the testing environment are correctly maintained such that test results are not compromised with full understanding of maintenance and calibration programs.
• Regularly contributes ideas and supports the implementation of continuous improvement action items.
• Train depot repair technicians on product repair and engineering changes
• Strong knowledge of Zebra products and repair processes.

Job Requirements

• Minimum Education: High School or equivalent, Associates Degree a plus
• Minimum Work Experience (years): 3+ years
• Key Skills and Competencies: Knowledge in the areas of electronics, mechanical and/or software.
• Experienced repair technician.
• Knowledge of computers, Test equipment, networking.
• Work Independently.
• Possesses leadership potential.

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [e-mail]. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Know Your Rights

• https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
• https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10\_20.pdf

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 5% of base pay, in accordance with the terms of the applicable incentive plan. Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work. Salary offered will vary depending on your location, job-related skills, knowledge, and experience. Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long‑term incentive equity awards.

Benefits

• We understand the importance of work‑life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well‑being day to promote revitalization and success.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job‑relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Zebra Better Every Day

Learn more at zebra.com.