Technical Customer Support Engineer (remote)

ClickHouse; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you'll empower users with real-time analytical solutions. This role offers the chance to engage directly with customers, providing exceptional support while collaborating with various teams to enhance user experiences. You'll develop solutions based on ClickHouse's innovative technology and contribute to a culture that values teamwork and continuous learning. With a flexible, remote-friendly environment and opportunities for professional growth, this position is perfect for those passionate about customer service and technology.

Benefits

Flexible, remote-friendly work environment

Healthcare contributions

Equity through stock options

Flexible time off policies

$500 home office setup allowance

Opportunities for global gatherings

Qualifications

• Technical expertise in ClickHouse or related SQL databases.
• Previous experience in support roles or as a software engineer.

Responsibilities

• Support ClickHouse users through various channels including chat and calls.
• Collaborate with teams to define user requirements and improve support processes.

Skills

SQL

Technical Support

Cloud-native SaaS

Distributed Systems

Problem-solving

Communication Skills

Tools

ClickHouse

Kafka

AWS

GCP

Azure

Job description

About ClickHouse

Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. This role involves a variety of tasks related to our customers both locally in EMEA and regionally across North America and APJ. It is a customer-facing role that includes interactions via chat, calls, Slack messages, and virtual meetings. Responsibilities include triaging support tickets, supporting the user community, assisting with pre- and post-sales activities, collaborating on technical POCs, and suggesting improvements to our support processes. This is an excellent opportunity for someone eager to contribute to our customer support excellence as our user base grows.

What you will be doing:

1. Supporting and guiding ClickHouse users, customers, and prospects through cases, chat, Slack, community, and meetings.
2. Developing solutions based on ClickHouse Cloud and open-source ClickHouse for sharing via documentation, blogs, meetups, webinars, and training.
3. Collaborating with Support Services, Engineering, Go to Market, and Product Management teams to define user and customer requirements.
4. Mentoring, training, and sharing knowledge with colleagues, users, and customers.

And of course:

1. Delivering excellent customer service as a first-line technical engineer, providing professional responses within SLAs via ticketing, email, Slack, chat, and phone.
2. Building strong, trusted relationships with colleagues, customers, and partners.

What you bring along:

1. Technical expertise in ClickHouse open-source or Cloud, or related domains like SQL databases, OLAP, cloud-native SaaS, distributed systems.
2. Previous experience as Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software Engineer, or Systems Engineer.
3. Availability to provide high-quality 24x7 support in a distributed, global environment.
4. Strong English communication skills and ability to work remotely with reliable connectivity.
5. Teamwork mindset, global engagement, empathy, and problem-solving skills.
6. Passion for building scalable, high-performing databases.
7. Ability to build trusted relationships with colleagues, customers, and partners.
8. Self-driven, curious, and eager to learn and grow.

Bonus points:

1. Experience with ClickHouse.
2. Experience with OSS/open-source technologies as a user or contributor.
3. Experience with cloud providers like Azure, GCP, or AWS.
4. Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, etc.

Compensation

For roles based in the US, typical starting salary ranges are provided, depending on experience, qualifications, skills, and location. For questions about compensation, contact [e-mail].

Perks

• Flexible, remote-friendly work environment in 20 countries.
• Healthcare contributions.
• Equity through stock options.
• Flexible time off policies.
• $500 home office setup allowance.
• Opportunities for global gatherings and in-person engagement.

Culture - We All Shape It

As part of our first 500 employees, you will help shape our culture. Learn more about our values, our blog, and follow us on LinkedIn for updates.

Equal Opportunity & Privacy

We provide equal employment opportunities and prohibit discrimination and harassment. See our Privacy Statement for details.