Technical Customer Support Consultant, Norwegian and English speaker

IDEXX; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Consultant, where your passion for helping others can make a real difference in the lives of pets and their owners. In this dynamic role, you will be the first point of contact for customers, providing solutions and support for veterinary diagnostic products. Your fluency in Norwegian and English, combined with strong communication and organizational skills, will help you thrive in a multicultural environment. Enjoy a rewarding career with competitive compensation and the opportunity to contribute to a healthier world for animals and their caregivers.

Qualifications

• Natural affinity for helping customers and self-motivated.
• Experience in a technically related field is preferred.

Responsibilities

• Answer customer questions and explain products and services.
• Ensure ongoing customer satisfaction and strong relationships.

Skills

Customer Support

Fluent in Norwegian

Fluent in English

Strong Communication Skills

Organizational Skills

Technical Support Experience

Education

Experience in Veterinary Practice

Experience in Laboratory Setting

Experience in Contact Center

Job description

This is a Technical Support role for our veterinary diagnostic products. We are looking for a fluent Norwegian speaker with business English skills.

Our Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

Does that sound like you? Perfect. Let’s get started.

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

In this Role

• Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.

• Determines customer needs, researches and provides solutions, coordinating with other team members as needed.

• Ensures ongoing customer satisfaction and continuing strong customer relationships.

• You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.

What You Will Need to Succeed

• You are have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.

• You are fluent in Norwegian and English. As we operate in a multicultural, multilingual environment, proficiency in additional languages is considered a strong advantage.

• You have a willingness to learn, and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is also a plus.

• Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly

• Strong organizational skills, especially in a multi-tasking environment

• You are available full-time.

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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