Technical Customer Support

Trimble; Knoxville (TN); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Time off plans

Job summary

Trimble in Knoxville, TN is seeking a Technical Customer Support Technician to become the technical expert for VDC and Fabrication solutions, helping MEP contractors and detailers leverage Trimble FabShop and related tools.

You will resolve complex issues, collaborate with product and training teams, and represent Trimble at events, delivering clear documentation and driving BIM adoption across projects.

Qualifications

• 3+ years of technical customer support experience in software or technology environments.
• Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
• Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
• Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.
• Outstanding interpersonal and written communication skills with a strong, customer-focused approach.

Responsibilities

• Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
• Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
• Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
• Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.

Skills

Technical support

VDC software

BIM adoption

Communication skills

Tools

Trimble FabShop

Autodesk CamDuct

Trimble SysQue

Trimble Connect

AutoCAD

Job description

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise: Empower the Future of Construction Technology! Ready to transition into becoming the technical expert who empowers the VDC MEP industry? Join our AECO team and use your VDC solution mastery to solve complex challenges, drive innovation for preconstruction modeling adoption, and make a tangible impact on global infrastructure. About Us: Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. AECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great:

As a Technical Customer Support Technician, you will be directly involved in shaping customer success by delivering high-impact technical support for cutting-edge VDC and Fabrication solutions. You will go beyond standard troubleshooting by helping MEP contractors, detailers, and fabricators leverage Trimble FabShop as their solution for fabricating Sheet Metal Duct and constructable Revit models and Trimble purpose-built connected technologies.

Key Exciting Responsibilities

• Drive fast, efficient customer solutions across connected VDC products while championing customer feedback to resolve software bugs and requirement needs.
• Collaborate with cross-functional development and training teams to continuously enhance product workflows, documentation, and feature requests in Jira.
• Represent the organization as a recognized technical expert at business conferences, industry events, and strategic customer meetings.
• Author impactful technical notes and clear documentation that streamline workflows for internal teams and global end-users.

Essential Skills & Experience

• 3+ years of technical customer support experience in software or technology environments.
• Hands—on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or similar applications.
• Strong analytical and troubleshooting abilities applied to system set-up, networking, and software interoperability.
• Proven success in supporting or implementing BIM adoption across MEP engineering or construction specialties.
• Outstanding interpersonal and written communication skills with a strong, customer-focused approach.

Bonus Points For

• Hands—on expertise using BIM/VDC software such as Autodesk Revit, Trimble SysQue, Trimble Connect, Autodesk Fabrication, or AutoCAD.
• Direct experience supporting Tier I through Tier III software issues using tools like Zoom, TeamViewer, or similar remote desktop software.
• Familiarity with Salesforce CRM and support ticket management systems.
• Familiarity with Microsoft SQL and Windows 11
• Troubleshooting network connectivity issues
• Knowledge of tools like Connect2Fab or MEPContent for Fabrication Logistics

Location: Knoxville, TN, Westminster, CO, Portsmouth, NH

Travel Requirement: 5%

Why You’ll Love Working With Us

• At Trimble, we’re not just a company that “does good”—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world’s most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You’ll work on projects that truly matter: Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.
• Collaborate with like‑minded people: Our strong internal culture is a “hidden gem.” You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of “visionary pragmatists” who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often “self‑authored,” empowering proactive “doers.”

Technical Customer Support, VDC, MEP, Autodesk Revit, SysQue, Trimble Connect, BIM, CAD, Software Troubleshooting, Technical Specialist

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $25.43–$31.78 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No

Benefits

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus‑eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com.