Technical Customer Success Specialist - Conversational AI

NICE; United States; À distance; USD 95 000 - 135 000; Plein temps

Résumé du poste

NiCE Cognigy is seeking a Technical Customer Success Specialist to support our Customer Success Managers by providing deep technical expertise across a portfolio of enterprise customers.

In a one-to-many model, you will collaborate with multiple CSMs to design, operate, and optimize Conversational AI solutions built on the Cognigy platform, bridging Customer Success, Product, and AI technology.

Qualifications

• 3–5 years of experience in conversational AI, virtual agents, or intelligent automation.
• Experience in a customer-facing technical role (Customer Success, Solution Consulting, etc.).
• Experience supporting enterprise customers in a one-to-many or scaled model.

Responsabilités

• Act as a shared technical resource for CSMs across multiple enterprise accounts.
• Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice.
• Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers.
• Serve as an escalation point for complex “how does this work” or “how should we do this” questions.

Connaissances

Conversational AI

Customer-facing communication

Enterprise support

Description du poste

NiCE Cognigy is seeking a Technical Customer Success Specialist to support our Customer Success Managers by providing deep technical expertise across a portfolio of enterprise customers.

In a one-to-many model, you will collaborate with multiple CSMs to design, operate, and optimize Conversational AI solutions built on the Cognigy platform, bridging Customer Success, Product, and AI technology.