Technical Customer Success & Program Lead - Equity & Impact

Ciroos; Pleasanton (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, Vision, Dental benefits

In-office meals

Meaningful equity

Mentorship from founders

Collaborative team culture

Job summary

Ciroos is hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption. You will connect the dots across Customer, FDE, Product, and Engineering, ensuring nothing falls through the cracks while maintaining technical fluency for SRE, observability, cloud, and enterprise IT teams.

You’ll drive cross-functional ownership, coordinate complex deliverables, and keep stakeholders aligned with clear status and next steps.

Responsibilities

• Own the customer program end-to-end from onboarding through adoption, tracking what needs to happen, who owns it, what's blocked, and what to prioritize next.
• Drive accountability across teams: push Engineering to closure, expedite Product decisions, and prioritize when needed.
• Coordinate multi-stakeholder technical deliverables (e.g., security questionnaire) from draft to signed-off response with owners and due dates.
• Maintain a single source of truth on program status to prevent lost items across Slack, docs, and meetings.

Job description

Ciroos is hiring a Technical Customer Success / Customer Program Manager to own the customer program from onboarding through adoption. You will connect the dots across Customer, FDE, Product, and Engineering, ensuring nothing falls through the cracks while maintaining technical fluency for SRE, observability, cloud, and enterprise IT teams.

You’ll drive cross-functional ownership, coordinate complex deliverables, and keep stakeholders aligned with clear status and next steps.