Customer Success Manager - Housing Tech (Equity)

EliseAI; Austin (CO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Unlimited vacation and paid holidays

Relocation packages

Job summary

EliseAI is seeking a Customer Success Manager to own strategic relationships with customers, spanning frontline leasing to C-Suite. You will become a product expert to bridge the gap between customers and internal technology teams and ensure high satisfaction.

You’ll guide the user experience, drive adoption, and manage a book of business with significant ARR. Collaborations with Engineering, Product and Support will be essential as EliseAI scales.

Qualifications

• 3+ years of technical B2B client-facing experience with a SaaS product.
• Ability to own client objectives in a technical environment.
• Strong written and verbal communication, translating technical language for non-technical customers.
• Currently manage a book of business of at least $2.5M ARR.
• Willingness to work in person at our office 4-5 days a week.

Responsibilities

• Own strategic relationships with customers across teams and functions.
• Guide customer experience and adoption of EliseAI products.
• Coordinate with Engineering, Product and Support to resolve issues.
• Write documentation and host workshops on product offerings.
• Drive adoption of new products and features and lead client onboarding.
• Partner with Sales to build and execute client success plans.
• Review client reporting to optimize performance.
• Identify underperforming customers and plan improvements.
• Gather customer feedback for product roadmap.
• Attract top-tier talent to join the team.

Skills

SaaS Experience

Client ownership

Communication skills

Data literacy

ARR management

Fast-paced

Prioritization

In-person work

Job description

EliseAI is seeking a Customer Success Manager to own strategic relationships with customers, spanning frontline leasing to C-Suite. You will become a product expert to bridge the gap between customers and internal technology teams and ensure high satisfaction.

You’ll guide the user experience, drive adoption, and manage a book of business with significant ARR. Collaborations with Engineering, Product and Support will be essential as EliseAI scales.