Technical Customer Success Manager (Remote)

Ordr; Mountain View (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative startup in the cybersecurity space is seeking a Customer Success Manager to join their passionate team. This role offers the opportunity to work remotely from anywhere in the U.S. and make a significant impact on customer satisfaction and organizational success. You will guide customers through the onboarding process, develop partnerships, and promote product adoption while utilizing your strong technical expertise in networking. If you have a passion for customer success and thrive in a dynamic environment, this position is perfect for you. Join a company that values innovation and collaboration, and take your career to the next level.

Benefits

Competitive salary

Career advancement opportunities

Remote work flexibility

Dynamic startup environment

Qualifications

• 5+ years in customer success or account management in a B2B SaaS context.
• Strong technical knowledge in networking and security concepts.

Responsibilities

• Guide customers through onboarding and support them during their subscription.
• Create joint success plans based on customer goals and security needs.

Skills

Customer Success Management

Account Management

Communication Skills

Technical Expertise in Networking

Problem Solving

Education

Bachelor's Degree or Equivalent Experience

Tools

CSM Tools

CRM Tools

Job description

Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:

1. Opportunity for career advancement and growth within a dynamic startup environment
2. Work remotely from anywhere in the U.S.
3. Competitive salary and benefits package
4. Chance to make a significant impact on customer satisfaction and organizational success
5. Collaborate with a passionate team that values innovation and results
6. Develop strong relationships and become a Brand Ambassador for the employer

What to Expect (Job Responsibilities):

1. Guide customers through the onboarding process and support them throughout their subscription
2. Create and implement joint success plans based on customer goals and security requirements
3. Develop partnerships with customer stakeholders and drive product adoption
4. Conduct quarterly business reviews with clients to promote platform usage and identify new opportunities
5. Track and report on customer health and project progress, collaborating with internal teams to address concerns

What is Required (Qualifications):

1. Minimum of 5 years of experience in customer success, account management, or strategic consulting
2. Proven experience in a B2B SaaS organization with knowledge of security concepts
3. Strong technical expertise in switches, routers, and familiarity with Linux and VMware ESXi
4. Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical audiences
5. Proficiency in customer success management (CSM) and customer relationship management (CRM) tools

How to Stand Out (Preferred Qualifications):

1. CCNA certification or higher
2. Knowledge of 802.1x/NAC, cybersecurity, and vulnerability management
3. Strong empathy for customers and a passion for customer success
4. Experience working in a fast-paced startup environment
5. Ability to maintain composure under pressure while resolving customer issues