Customer Success Manager Philippines (Remote)

Abby Care; San Francisco (CA); Remote; USD 45,000 - 75,000; Full time

Job summary

Abby Care is transforming healthcare for underserved families by creating a compassionate community. Join them as a Family Empowerment Manager to guide families towards better care access, utilizing your skills in sales and customer success. Enjoy a supportive work environment focused on growth and innovation, and contribute to making a meaningful impact.

Benefits

Company equity

Salaries above industry standards

Opportunities for growth and learning

Fast-paced innovative environment

Compassionate team culture

Qualifications

• 1-4 years of sales or customer success experience.
• Excellent project management and process execution skills.
• Experience in business analytics and performance measurement.

Responsibilities

• Manage family training pipeline to maximize potential.
• Guide families through healthcare processes.
• Build and coordinate community initiatives for families.

Skills

Empathy

Tenacity

Project Management

Process Execution

Business Analytics

Job description

Our mission is to redefine care for the most vulnerable. The healthcare system is failing the underserved. It's a struggle to find care, to afford care, and to receive quality care.

We are a company currently in stealth mode that is transforming the healthcare experience for low-income families through purpose-built, thoughtful technology and a unique care model.

We are well-funded by world-class investors and phenomenal digital health leaders of this decade. We are led by a founder who grew up on Medicaid (public insurance) and personally knows the desperation of not being able to afford medically-necessary care.

Here, we believe that anything can be achieved through pure will, determination, and grit. We value operators with a similar mindset.

The Role

We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care.

Working Hours: 12:00PM - 8:00PM EST EST (Full Time - Remote)

In this role, you will:

• Own and drive the family empowerment function. You’ll be in charge of managing our family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others.
• Uplift our families. You’ll guide families through the healthcare and training maze. You are their biggest cheerleader during the highest highs and lowest lows.
• Partner with technology, clinical, and product teams across Abby Care. You'll be a critical voice for collaboration among initiatives to further our mission.
• Build a thriving community. You will play an integral role in building out our Abby Care community, helping coordinate meet-ups, introducing families to each other, and organizing events, seminars, and conversations that empower families to rely on one another to get through the sometimes bumpy roads.

Our Value Prop to You

• Everyone on the Abby Care team receives company equity and salaries above industry standards. Our builders are a critical part of our team, and we strive to reflect this through ownership and pay.
• Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.
• Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems. You’ll be able to operate in a fast-paced environment to deliver care and iterate.
• An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.

The Requirements

• At least 1-4 years of sales or customer success experience in a professional role. This can mean (but is not limited to) you have work experience in any of the following areas:
• Account Management
• Customer Success Development
• Call Center Development
• Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows.
• Experience in business analytics and performance measurement (or willing to learn). You’ve used a myriad of tools spanning from spreadsheets to growth dashboards.
• Deep empathy, endless tenacity, charisma, and patience.

Who We're Looking For

This role would be a fit for you if you have the following:

• Pride in being the jack-of-all trades.
• Everyone has heard of the ‘a jack of all trades is a master of none’ quote. However, what most people missed is the second half of the quote ‘a jack of all trades is a master of none, but oftentimes better than a master of one’. You know this, and it’s your superpower.
• You truly view this as an opportunity to help the most vulnerable. Low-income families are often turned away from care and treated with little respect in healthcare. You’re fired up to flip this narrative!
• Your uncanny advantage is your speed for execution and your organizational skills. For teams you work with, you are known for always exceeding expectations and raising the bar for yourself and for everyone else around you.

Down-to-earth interpersonal skills.You know how to relate and talk to anyone and everyone. People connect with you on a deeper level. You can switch from talking to a high-ranked executive, to a rural farmer, and to an alien from Mars with no hesitation.Team-player and beginner's mindset.

• You have a low ego and are willing to learn. You are willing to admit mistakes and have an open mindset to new avenues of problem-solving.
• You are constantly thinking of ways to improve, and are not afraid to pivot when necessary.

Force of nature.

• You take extreme ownership. There are no tasks or problems that are beneath you - even the most unsexy, complex of problems.
• You are able to drive critical goals under ambiguity and constraints.

If you're passionate and excited about delivering life-changing care to families in need, working with a tight-knit team of builders, accelerating your career and growth, and making an impact on the next category-defining company, don’t hesitate to apply.

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