Technical Customer Success Manager

Finvari; Seattle (WA); Hybrid; USD 120,000 - 140,000; Full time

Job summary

A fast-growing SaaS startup in Seattle seeks a Technical Customer Success Manager to guide customers through onboarding and support. This role involves configuring solutions, analyzing feedback, and collaborating across teams to enhance the customer experience. Ideal candidates will have extensive customer-facing experience, strong communication skills, and a passion for problem-solving.

Benefits

100% premium coverage for employee health insurance

Health Savings Account with company contribution

Flexible Spending Account Options

Dental, Vision, and Life insurance

11 paid company holidays plus 3 weeks PTO

Stock options

Qualifications

• 7+ years experience in customer-facing roles.
• Experience with B2B software and startups.

Responsibilities

• Lead technical implementations and ongoing support for customers.
• Develop lasting relationships with customers and stakeholders.
• Analyze customer feedback for product improvements.

Skills

Communication

Data Analysis

Customer Relationship Management

Tools

SQL

Job description

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Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

We're a close-knit, experienced team with a track record of building and scaling successful software companies— some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.

As a Technical Customer Success Manager, you'll be the go-to technical expert and advisor for our customers, guiding them through seamless onboarding and offering ongoing support to ensure their success. You'll have a hands-on role in shaping their experience with Finvari, helping them get the most out of our platform by configuring solutions that fit their needs. Working cross-functionally with engineering, sales, and leadership, you'll have a direct impact on the evolution of our customer journey.

Responsibilities

• Lead technical implementations for new customers and ongoing support thereafter
• Develop and maintain consultative, lasting relationships with customers and other key stakeholders
• Configure product features and advise customers on tailored solutions based on their needs
• Analyze customer feedback and usage trends to identify opportunities for product and process improvements
• Create and refine customer experience processes and documentation for scalability
• Champion Finvari’s inclusive and empowering company culture by collaborating across teams.

We want you to love your work, team and environment - this may not be a good fit if you:

• Prefer to coordinate instead of perform
• Aren't into rolling up your sleeves
• Prefer a highly structured, well-defined environment
• Prefer a management team/process that is hands-on versus one that provides autonomy and accountability
• Don't enjoy constantly learning

Qualifications

• 7+ Years Experience working with customers in a role that requires knowledge of the product, such as CSM, TAM, or consultant
• Experience with data analysis and/or database querying using SQL or equivalent
• Experience with B2B software
• Previous experience working in a startup or fast-paced environment.
• Strong verbal and written communication skills with the ability to convey technical concepts to non-technical audiences
• Sound judgment and business acumen, and the ability to build trusted customer relationships
• Must be based in greater Seattle area

Benefits include:

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution
• Flexible Spending Account Options: Health Care and Dependent Care
• Dental, Vision, and Life insurance policies
• 11 paid company holidays plus 3 weeks Paid Time Off (PTO) per year
• Plus stock options so that you can participate in the company’s success!

The salary range for this role is $120,000 - $140,000 plus equity. Where your pay would fall within that range will be based on relevant experience, knowledge, and skills.

This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.

At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.

Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services, Software Development, and Technology, Information and Internet

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