Technical Customer Success Manager

ZipRecruiter; Seattle (WA); Hybrid; USD 120,000 - 140,000; Full time

Job summary

A fast-growing SaaS startup in Seattle seeks a Technical Customer Success Manager to guide customers through onboarding and support. This role involves configuring solutions, analyzing feedback, and fostering strong relationships. Join a collaborative team committed to innovation and customer success.

Benefits

Health Insurance

Health Savings Account

Flexible Spending Account

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Stock Options

Qualifications

• 7+ years experience in customer-facing roles requiring product knowledge.
• Experience with B2B software and data analysis.

Responsibilities

• Lead technical implementations and provide ongoing support.
• Develop relationships with customers and analyze feedback for improvements.
• Champion company culture through collaboration.

Skills

Communication

Data Analysis

Customer Relationship Management

Problem Solving

Tools

SQL

Job description

Job Description

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.

As a Technical Customer Success Manager, you'll be the go-to technical expert and advisor for our customers, guiding them through seamless onboarding and offering ongoing support to ensure their success. You'll have a hands-on role in shaping their experience with Finvari, helping them get the most out of our platform by configuring solutions that fit their needs. Working cross-functionally with engineering, sales, and leadership, you'll have a direct impact on the evolution of our customer journey.

Responsibilities

1. Lead technical implementations for new customers and provide ongoing support thereafter.
2. Develop and maintain consultative, lasting relationships with customers and other key stakeholders.
3. Configure product features and advise customers on tailored solutions based on their needs.
4. Analyze customer feedback and usage trends to identify opportunities for product and process improvements.
5. Create and refine customer experience processes and documentation for scalability.
6. Champion Finvari’s inclusive and empowering company culture by collaborating across teams.

We want you to love your work, team, and environment - this may not be a good fit if you:

• Prefer to coordinate instead of perform.
• Are not into rolling up your sleeves.
• Prefer a highly structured, well-defined environment.
• Prefer a management team/process that is hands-on versus one that provides autonomy and accountability.
• Don't enjoy constantly learning.

Qualifications

• 7+ years experience working with customers in roles requiring product knowledge, such as CSM, TAM, or consultant.
• Experience with data analysis and/or database querying using SQL or equivalent.
• Experience with B2B software.
• Previous experience working in a startup or fast-paced environment.
• Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Sound judgment and business acumen, with the ability to build trusted customer relationships.
• Must be based in the greater Seattle area.

Benefits include:

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution.
• Flexible Spending Account options: Health Care and Dependent Care.
• Dental, Vision, and Life insurance policies.
• 11 paid company holidays plus 3 weeks of Paid Time Off (PTO) per year.
• Stock options to participate in the company's success.

The salary range for this role is $120,000 - $140,000 plus equity. Your pay will be based on relevant experience, knowledge, and skills.

This is a hybrid role with remote work flexibility. Once a week, we gather for in-person team collaboration and a team lunch at our Seattle office.

Finvari cannot sponsor employment-based visas such as H1-B at this time. Candidates must be authorized to work lawfully in the United States.

Finvari is an equal opportunity employer and welcomes applications from all qualified persons regardless of race, gender, religion, belief, or background.