Technical Customer Success Manager

Dreamdata; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance 100% Covered

Equity

Job summary

Dreamdata is seeking a Customer Success Manager to shape success journeys for customers while driving product adoption and usage. The ideal candidate will have 5+ years in B2B SaaS with a strategic approach to customer management.

This hybrid position requires presence in the Manhattan office three days a week. Compensation includes a base salary of $110,000-$130,000 plus bonuses, and comes with extensive health insurance coverage.

Qualifications

• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data.
• Proven record of driving results for customers and the company.
• Strategic approach to customer management.

Responsibilities

• Shape the success journey for customers.
• Drive adoption and usage of the Dreamdata platform.
• Support existing customers and the sales team during pre-sales.

Skills

B2B SaaS experience

Customer management strategy

Business acumen

Technical acumen

SQL

JavaScript

Job description

About Dreamdata:

Dreamdata is the industry leader in B2B marketing attribution and revenue optimization. We're on a mission to help B2B marketing leaders finally connect their efforts directly to real revenue - solving a complex problem that has plagued the industry for years.

Founded in 2019 by ex-Trustpilot (TRST:LSE) product and engineering leaders, Dreamdata was born from a real-world need, building the platform they always wished they'd had.

We have achieved strong product-market fit and have driven triple-digit YoY growth. This momentum is now backed by a recent $55MM Series B funding round that’s fueling our continued global scale-up.

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about CS and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution. You will become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you’re excited about this opportunity, you might be the CSM we are looking for!

This is initially a non-commercial role focused on being a day-to-day contact and strategic advisor, driving adoption and usage, and involves technical acumen as well as marketing expertise.

Ideal candidates will have:

• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
• A proven track record of driving results for your customers and your company
• A strategic approach to customer management, with strong business acumen
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
• Entrepreneurial mindset. You will have to wear many hats, all while operating independently
• SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage.
• This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

• Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+

• Health/Dental/Vision Insurance 100% Covered
• Equity