Customer Success Manager

Strive - GTM Talent Partner; New York (NY); Hybrid; USD 120,000 - 130,000; Full time

Job summary

A fast-scaling AI tools company based in New York is seeking a Customer Success Manager to drive adoption, renewals, and expansions across their portfolio. The successful candidate will manage a book of business ranging from $30K to $100K ARR per account and work closely with solutions architects and sales. Prior experience in managing a SaaS or developer tools is desirable, alongside a proactive and data-driven approach. The position offers a competitive base salary of $120K–$130K plus a 20% variable component with hybrid working conditions.

Qualifications

• 2 - 3 years managing a book of business in SaaS or DevTools.
• Proven track record of renewals and driving adoption.
• Experience in developer tools or AI/automation products is a plus.

Responsibilities

• Manage full customer lifecycle including onboarding, adoption, and renewal.
• Drive proactive engagement with data and insights.
• Build strong relationships with technical buyers.

Skills

SaaS experience

DevTools knowledge

Data-driven mindset

Relationship building

Proactivity

Job description

Customer Success Manager - Developer Tools / AI (US)

We're partnering with a fast-scaling AI developer tools company on a high-impact CSM hire as they build out their US post-sales team. This is a rare opportunity to join a Series B-backed company at an inflection point — fresh off a major funding round, growing from $1M to $10M+ ARR in a single year, with marquee enterprise customers and a product named in the Gartner Magic Quadrant.

The Role

You’ll own a commercial book of business ($30K–$100K ARR per account, scaling to $3M+ total book), driving adoption, renewals, and expansion across a growing portfolio of 15–20 accounts. This is a hands‑on, multi‑hat role for someone who thrives in a fast‑moving environment and wants to be a core part of building the CS function from the ground up in the US.

You’ll sit in close partnership with Solutions Architects and Sales — and operate in a hybrid CSM/TAM capacity where needed.

What You’ll Own

• Full customer lifecycle: onboarding, adoption, renewals, and expansion
• Proactive engagement driven by data and customer insights
• Strong relationships with technical buyers and developer teams
• Expansion pipeline within your existing accounts
• NDR as a primary success metric moving into H2

What We’re Looking For

• Experience managing a book of business in a SaaS or DevTool environment (2 - 3 years)
• Track record owning renewals and driving adoption in a high‑touch, volume model
• Comfortable operating in an early‑stage, build‑it‑as‑you‑go environment
• Background in developer tools, DevOps, or AI/automation products is a plus
• Proactive, data‑driven, and collaborative — someone who brings a "do what it takes" mentality

Open to earlier‑career candidates with the right mindset and strong ownership instincts over pure tenure.

Comp & Location

• Base: $120K–$130K + 20% variable
• Location: New York
• Hybrid: 2–3 days in office

Why It’s Worth a Look

The company sells into a category that’s accelerating — AI code review for enterprises adopting code generation tools like Copilot and Cursor. This team has scaled rapidly, and they are looking to add to the team after closing a Series B!

Interested or know someone who should be? Drop me a message!