Technical Customer Success Leader for AI & Automation

Browserbase; San Francisco (CA); Híbrido; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

We are an in-office team in downtown San Francisco, focused on measurable value, strong collaboration, and scalable customer success processes.

Formación

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles.
• Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows.
• Track record of driving retention and expansion in a high-growth environment.
• Relationship-oriented and excited about long-term customer partnerships and helping customers succeed.
• Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment.
• Excellent communication skills with the ability to speak developer-to-developer.

Responsabilidades

• Own the post-sale lifecycle from onboarding through renewal and expansion.
• Read code, understand architectures, and debug issues alongside our customers.
• Continuously improve customer workflows to ensure they’re getting real, measurable value from Browserbase.
• Build long-term relationships with technical stakeholders (engineers, product leaders, founders).
• Partner with Product and Engineering to communicate customer needs and feedback.
• Drive product adoption and identify expansion opportunities.
• Proactively identify at-risk accounts and build recovery plans.
• Own renewal outcomes end-to-end, including: build the ROI case, navigate objections, and close renewals with or without Sales involvement.
• Create customer success processes, documentation, and playbooks that scale.
• Run quarterly and executive business reviews with technical and business stakeholders.
• Build and maintain a multi-dimensional view of account health (usage outcomes, product adoption, relationship sentiment) and act on signals.
• Represent Browserbase in technical conversations and at industry events.

Conocimientos

Strong technical aptitude

APIs & infrastructure

Developer-to-developer comms

Retention & expansion

Customer relationship

Startup adaptability

Herramientas

Stagehand

Playwright

Selenium

Descripción del empleo

Browserbase is excited to hire a Technical Customer Success Manager to own long-term customer relationships while helping teams successfully implement and expand their use of Browserbase.

You’ll work closely with Sales, Product, and Engineering to drive adoption, ensure customer success, and shape our customer experience from the ground up.

We are an in-office team in downtown San Francisco, focused on measurable value, strong collaboration, and scalable customer success processes.