Technical Customer Success & Implementations Lead

Umano Medical; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Umano Medical in Arizona is seeking a Technical Customer Support Specialist who acts as a trusted partner for customers, combining technical thinking with human interaction to ensure our solutions perform at their best.

You will lead customer implementations, translate requirements for engineering, advise on product configurations, develop tools and processes to support customers, and help drive satisfaction while supporting sales with technical training.

Qualifications

• Academic degree in Mechanical or Electrical Engineering, or equivalent
• Strong problem-solving and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after-sales service or customer support
• Hands-on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Responsibilities

• Lead and coordinate major customer implementations, including needs assessment, planning, and follow‑up
• Understand and translate specific customer requirements for the engineering team; propose practical and creative solutions, and ensure proper follow‑up
• Answer customer questions and advise clients and Sales leadership on product selection and system configurations
• Develop and improve tools, processes, and resources to better support customers and enhance their experience
• Track and analyze customer experience metrics and lead initiatives to continuously improve satisfaction
• Contribute to the training and onboarding of sales representatives
• In collaboration with Sales, deliver clinical and technical training to customers
• Support Sales by participating in key customer presentations
• Act as a strategic partner to the Customer Relationship Director, contributing to initiatives aimed at achieving exceptional customer satisfaction

Skills

Problem solving

Analytical thinking

Read technical drawings

After-sales service

Product repair experience

Microsoft Office Suite

Willingness to travel

Education

Mechanical Engineering

Electrical Engineering

Tools

Microsoft Office

Job description

Umano Medical in Arizona is seeking a Technical Customer Support Specialist who acts as a trusted partner for customers, combining technical thinking with human interaction to ensure our solutions perform at their best.

You will lead customer implementations, translate requirements for engineering, advise on product configurations, develop tools and processes to support customers, and help drive satisfaction while supporting sales with technical training.