Field service technician

Umano Medical; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Job summary

Umano Medical is seeking a dedicated Service team member to support customers and ensure optimal product performance. Key responsibilities include managing service calls, performing repairs, and training subcontractors. The ideal candidate has a DEC or Bachelor's degree, along with strong problem-solving skills and technical support experience.

Join a dynamic culture where teamwork and personal growth are prioritized. Benefits include health insurance and paid holidays.

Qualifications

• DEC or Bachelor's degree in a related field, or relevant experience.
• Strong problem-solving skills and analytical thinking.
• Ability to read and interpret technical drawings.
• Experience in after-sales service or customer support.
• Hands-on experience in product repair and technical support.
• Proficiency with Microsoft Office Suite and Outlook.
• Willingness and ability to travel as required.

Responsibilities

• Answer and manage service calls, ensuring customer problems are resolved.
• Perform repairs or preventive maintenance on products at client locations.
• Support product deliveries and commissioning.
• Participate in training service subcontractors.
• Handle customer service requests and complaints.
• Process orders for parts or service requests.
• Ensure follow-up with customers for satisfaction.
• Maintain documentation for all service cases.
• Complete analysis and follow-up reports after visits.
• Provide technical support to service clerks and subcontractors.
• Monitor and analyze parts inventory.

Skills

Problem-solving skills

Analytical thinking

Ability to read technical drawings

Customer support experience

Hands-on technical support

Proficiency with Microsoft Office Suite

Willingness to travel

Education

DEC or Bachelor's degree in a related field

Job description

As a key member of our Service team at Umano Medical, you will play a central role in supporting our customers and ensuring the optimal performance of our products in the field. You’ll be the go‑to expert for service calls, technical interventions, and customer support, helping deliver an outstanding experience that reflects our commitment to quality, reliability, and care.

Specifically, this is what your day might look like

• Answer and manage service calls, ensuring customer problems are addressed and resolved
• Perform repairs or preventive maintenance on our products at various client locations
• Support product deliveries and commissioning
• Participate in training service subcontractors and, when required, technical staff in hospitals
• Handle customer service requests, including complaints (processes, tools, and documentation)
• Process orders for parts or service requests for Umano Medical products
• Ensure follow‑up with the customer from the initial request to the completed repair, ensuring customer satisfaction
• Maintain documentation for all service cases or service requests
• Complete analysis and follow‑up reports after customer visits
• Provide technical support to service clerks and subcontractors
• Monitor and analyze parts inventory
• Perform all other related tasks

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.

• Health insurance
• Paid holidays

The profile we're looking for

• DEC or Bachelor's degree in a related field, or any combination of relevant experience and training
• Strong problem‑solving skills and analytical thinking
• Ability to read and interpret technical drawings
• Experience in after‑sales service or customer support
• Hands‑on experience in product repair and technical support
• Proficiency with Microsoft Office Suite and Outlook
• Willingness and ability to travel as required

Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one.