Technical Customer Success Engineer - Hybrid + Stock Options

Finvari, Inc.; Seattle (WA); Híbrido; USD 115.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

HSA contributions

FSA options

Dental & Vision

PTO + holidays

Stock options

Descripción de la vacante

Finvari, Inc. in Seattle is seeking a Customer Success Engineer to lead onboarding, support integrations, and resolve complex issues, ensuring customers gain maximum value from the Finvari platform.

You will collaborate with Product and Engineering, communicate clearly with non-technical stakeholders, and own problems end-to-end in a fast-moving, hybrid environment with weekly in-person collaboration in Seattle.

Formación

• 5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)
• Strong SQL/data querying experience with structured/unstructured data
• Proven ability to troubleshoot integrations, APIs, and complex issues end-to-end
• Experience with B2B SaaS platforms and cross-workflow integrations
• Excellent communication, able to simplify technical concepts for non-technical audiences
• Ability to operate independently and manage ambiguity

Responsabilidades

• Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one
• Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption
• Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs
• Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops
• Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions
• Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer
• Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

Conocimientos

5+ years in technical, customer-facing

SQL and data querying

Troubleshoot integrations and APIs

B2B SaaS platforms

Strong communication

Independent, proactive problem-solving

Descripción del empleo

Finvari, Inc. in Seattle is seeking a Customer Success Engineer to lead onboarding, support integrations, and resolve complex issues, ensuring customers gain maximum value from the Finvari platform.

You will collaborate with Product and Engineering, communicate clearly with non-technical stakeholders, and own problems end-to-end in a fast-moving, hybrid environment with weekly in-person collaboration in Seattle.