Customer Success Engineer

Finvari, Inc.; Seattle (WA); Híbrido; USD 115.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Stock options

HSA

FSA

Dental insurance

Vision insurance

Paid time off

Descripción de la vacante

Finvari is seeking a Customer Success Engineer in Seattle for a hybrid role. You will serve as the technical champion, leading onboarding, supporting integrations, and resolving complex issues across Product, Engineering, and Customer Success.

You’ll work with customers to maximize value of the Finvari platform and ensure smooth implementation. Ideal candidates have 5+ years in technical, customer-facing roles, strong SQL and API troubleshooting skills, and experience with B2B SaaS.

Formación

• 5+ years in a technical, customer-facing role.
• Strong experience with SQL, data querying, and structured/unstructured data.
• Experience troubleshooting integrations and APIs end-to-end.
• Experience with B2B SaaS platforms and customer workflows.
• Excellent written and verbal communication.

Responsabilidades

• Lead technical onboarding and implementations.
• Troubleshoot complex data, integration, and API issues.
• Design and configure solutions aligning with customer workflows.
• Identify recurring issues and drive improvements.
• Create and maintain clear, scalable documentation.
• Partner cross-functionally with Product, Engineering, and Customer Success.
• Operate independently in a fast-moving environment.

Conocimientos

SQL

Data querying

APIs

B2B SaaS

Communication

Customer-facing

Descripción del empleo

We believe the best work is built collaboratively. Every team member—from engineering to customer success—plays a vital role in shaping Finvari’s foundation. We celebrate different perspectives and are always looking for ways to lift each other up. Big ideas come to life when everyone’s voice is heard.

Move With Purpose

We’re building meaningful solutions that make a difference, through action, moment, and clarity—not busywork. Every project, every product feature, and every customer interaction serves the same goal: making managing construction finance simpler, smarter, and more efficient.

Stay Grounded in our Customers

Our customers are at the heart of every decision we make. We listen closely to the needs of construction teams and design solutions to solve their real problems. Everything we do is designed to make their lives easier.

Hear stories from real Finvari customers.

“What I love about working at Finvari is getting to solve meaningful, challenging problems that genuinely make our customers’ day-to-day work easier. We stay incredibly close to our customers, and I get to work with teammates who are not only smart and driven, but deeply empathetic. Seeing the real-world impact of what I build is what motivates me every day as an engineer.”

Software Engineer

How We Build Together

Purposeful Work

Customers tell us Finvari is one of the most meaningful improvements they’ve made to their business—and you feel that impact every day.

• Build products people genuinely love
• Enabled to make smart decisions with clear context
• Impact you see in real Customer stories

Kind & Talented Peers

You’ll work with teammates who care deeply about solving meaningful problems. Collaboration is focused, thoughtful, and grounded in real customer needs.

• The brightest, and most empathetic, minds in tech
• Teammates who elevate your best work
• A culture of knowledge sharing

We prioritize deep work and light processes. We sync in-person once a week in Seattle for focused collaboration, then lean into flexible schedules that respect your time and energy.

• Meet one day a week in our Seattle office for collaborative work, All Hands, and team lunch
• Supportive, down-to-earth culture that balances freedom with responsibility
• Comprehensive benefits to help you feel and do your best.

Hear stories from real Finvari customers.

“Since day one, Finvari has valued not only going above and beyond for our customers but also for our coworkers. At Finvari, creative thinking is welcomed, and opportunities for growth naturally follow the strengths you demonstrate and the areas you’re passionate about.”

Alia Atwell

Director of Product

Open Roles

Thanks for your interest in Finvari!

We're a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow.From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're a close-knit, experienced team of talented folks with a track record of building and scaling successful software companies. We're looking for team members who share our passion for problem-solving and want to make a direct impact within our collaborative, autonomous, and customer-obsessed culture.

Ready to join us? Check out our openings below!

Customer Success Engineer

Location

Seattle Office

Employment Type

Full time

Location Type

Hybrid

Department

Customer Success

Compensation

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.

As a Customer Success Engineer, you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You’ll work cross functionally with Customer Success, Product, and Engineering to investigate problems and design solutions that maximize the value of the Finvari platform.

This is an ideal role for someone who is analytical, technically curious, and excited about owning problems end-to-end. Strong candidates operate independently once given context—asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction.

This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.

Responsibilities:

Lead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one

Troubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption

Design and configure solutions that align with customer workflows, balancing technical requirements with practical business needs

Identify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops

Create and maintain clear, scalable documentation to improve efficiency and reduce repeat questions

Partner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer

Operate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems

Qualifications:

5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)

Strong experience with SQL, data querying, and working with structured/unstructured data

Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end

Experience working with B2B SaaS platforms and understanding how systems connect across customer workflows

Strong communication skills, with the ability to simplify complex technical concepts for non-technical audiences

Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes

Highly analytical and detail-oriented, with a natural curiosity to investigate and solve problems

Preferred Qualifications:

Experience working in a startup or fast-paced environment

Experience working with ERP system integrations

Exposure to payments, fintech, or financial systems and related data flows

Spanish language fluency

The compensation range for this position is $115,000 to $140,000

Benefits include:

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution
• Flexible Spending Account Options: Health Care and Dependent Care
• Dental, Vision, and Life Insurance
• 11 paid company holidays plus generous Paid Time Off (PTO) policy
• Plus stock options so that you can participate in the company’s success!

At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.
Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

If you wish to communicate with us about any of our job postings, please contact [e-mail]