Technical Customer Success Architect

Opal, Inc; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Opal Security in San Francisco is seeking a technically minded customer success leader to re-architect how we support customers after the sale. You’ll roll up your sleeves with clients while laying the foundations for a scalable, world-class CS team.

You will own renewals, retention, and proactive engagement, and partner with product and engineering to guide customers from onboarding to advocacy across a diverse, high-stakes client base.

Qualifications

• 6+ years in customer success, account management, or solutions engineering.
• Experience building scalable processes in startups.
• Strong empathy and relationship-building at scale.
• Technical fluency with understanding of security or identity domains.

Responsibilities

• Rebuild customer success with clear processes, metrics, and culture.
• Troubleshoot integrations and diagnose configuration issues with customers.
• Own renewals, retention, and proactive engagement using leading indicators.
• Bridge customers and product to shape the roadmap and deliver value.
• Manage strategic relationships from onboarding to advocacy across diverse customers.

Skills

Customer success leadership

Account management

Solutions engineering

Startup scalability

Relationship building

Job description

Opal Security in San Francisco is seeking a technically minded customer success leader to re-architect how we support customers after the sale. You’ll roll up your sleeves with clients while laying the foundations for a scalable, world-class CS team.

You will own renewals, retention, and proactive engagement, and partner with product and engineering to guide customers from onboarding to advocacy across a diverse, high-stakes client base.