Technical Customer Service Support (Inside Sales) - Hybrid eligible

Ernst Instruments; Sparta Township, Northern (NJ, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

401K

Employee Referral Bonus Program

Tuition Reimbursement

Paid Holidays

Medical, Dental and Vision Benefit Pl'

Job summary

Ernst Instruments is seeking a detail-oriented Inside Sales candidate to match products to customer needs and prepare winning proposals. The role requires coordinating with cross-functional teams and adhering to company policies.

Candidates should have at least one year of relevant sales experience, strong English reading/writing skills, and proficiency with MS Office. The position is based in Sparta, NJ with standard M-F hours.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• Minimum one year of relevant work experience (Inside or technical sales preferred).
• Able to read, write, and follow verbal instructions in Standard English; strong MS Office skills.

Responsibilities

• Develop thorough understanding of products and solutions.
• Review customer requirements to determine best-fit products.
• Create customer proposals in compliance with standards and contracts.
• Prepare configurations, equipment lists, clarifications and exceptions for other departments.
• Act as customer contact for quotations, pricing, scheduling, and shipping.
• Enter orders into the system and manage pricing decisions.

Skills

Interpersonal skills

English proficiency

MS Office proficiency

Problem-solving

Team collaboration

Inside/technical sales

Communication

Typing 50 WPM

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

QuickBooks Desktop

Job description

Ernst Instruments is a premier distributor and manufacturer of process observation equipment that has been providing solutions for over 50 years. Based inSparta, NJ, we specialize in high-quality flow and level control products for critical industries ranging from pharmaceutical and food & beverage to oil and gas. Now part of the Clark-Reliance family since 2023, we combine a family-style culture with the resources and stability of a market leader to drive our growth. We invite dedicated professionals to join our collaborative environment where commitment to employee growth and customer satisfaction are at the core of everything we do.

What We’re Looking For:

We are seeking a detail-oriented, technically knowledgeable Inside Sales candidate who matches products to customer needs and prepares winning proposals. This candidate must also coordinate cross-functionally and communicate effectively while following company policies and quality standards.

Duties and Responsibilities:

• Develop and demonstrate a thorough understanding of products and solutions.
• Review and analyze customer requirements to determine which product will be the best fit.
• Create customer proposals in compliance with company standards and contract language.
• Prepare configurations, equipment lists, clarifications and exceptions in response to customer requests for use by other departments.
• Act as the customer contact regarding quotations, technical information, pricing, scheduling and shipping.
• Coordinate expediting activities with other departments to assure accuracy in pricing, delivery and invoicing.
• Enter orders into the system for customers.
• Make pricing decisions based on previous standards regularly.
• Interact effectively with all levels of employees within the company, as well as suppliers, customers and peers.
• Comply with policies, procedures, standards and rules of the company.
• Follow quality assurance policies and other work instructions.
• Assist with special projects and other tasks assigned by the General Manager or Sales Manager.

Required Education and Experience

• High School Diploma or GED required (Bachelor’s degree preferred).
• Minimum one year of relevant work experience (Inside or technical sales preferred).
• Ability to read, write, and follow verbal instructions in Standard English is required.
• Strong interpersonal skills with listening, consultative and problem-solving skills.
• Proficient in MS Office products, specifically Word, Excel, Teams, PowerPoint.
• Experience with QuickBooks Desktop or other.
• Can handle complex projects and tasks independently within established standards.
• Able to handle multiple responsibilities at a time and be self-motivated and proactive.
• Thrives in a team environment with an appreciation of aggressive goals.
• Possesses a Typing speed of 50 WPM or faster.
• Able to work M-F 8:15am-5pm

Physical and Technical Environment:

• Minimal lifting up to 25 pounds occasionally.
• Must be able to sit, stand, walk, reach with hands and arms, bend and stoop in a normal office environment.
• Ability to routinely travel throughout multi-floor office and shop area, walking, climbing stairs, utilizing elevator.
• Clean and orderly manufacturing environment and/or normal office conditions, changing deadlines and project requirements, strict time constraints.
• 401K
• Employee Referral Bonus Program
• Tuition Reimbursement
• Paid Holidays
• Medical, Dental and Vision Benefit Plans
• Paid Vacation

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.