Customer Service Specialist - RFQ & Order Management

Elevated HR Consulting; Columbus (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Turbine Support Services, Inc. seeks a Customer Service Representative in Columbus, GA to provide frontline support, respond to RFQs, and process orders with accuracy.

You will collaborate across teams to monitor accounts, expedite items, and resolve issues promptly while maintaining strong communication with customers and internal departments. The role emphasizes data analysis, attention to detail, and a proactive approach to continuous process improvements that drive customer satisfaction and

Qualifications

• AS degree in business or related studies or equivalent.
• 2 years of professional/technical customer service experience.
• Proficiency with Microsoft Office.
• Strong communication, problem solving, data analytics, and teamwork.

Responsibilities

• Provide dedicated customer support via rapid response to RFQ traffic.
• Process orders timely, meet customer requirements, uphold commitments and deadlines.
• Monitor customer accounts for expedites, cancellations, and returns, updating management.
• Collaborate with Strategic Sourcing to analyze no quotes, long-lead items, and shortages.
• Resolve customer issues timely through collaboration with support resources.
• Ensure compliance with regulatory, contract, and PO requirements with Quality and Operations.
• Plan and assist with customer visits, audits, and inventory reviews.
• Document and maintain customer communications for feedback and process improvements.
• Perform other duties as assigned.

Skills

Communication

Problem solving

Data analytics

Teamwork

Attention to detail

Education

AS degree in business or related studies

Tools

Microsoft Office

Job description

Turbine Support Services, Inc. seeks a Customer Service Representative in Columbus, GA to provide frontline support, respond to RFQs, and process orders with accuracy.

You will collaborate across teams to monitor accounts, expedite items, and resolve issues promptly while maintaining strong communication with customers and internal departments. The role emphasizes data analysis, attention to detail, and a proactive approach to continuous process improvements that drive customer satisfaction and