Technical Customer Service Representative

AGCO Corporation; Aurora (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health care plans

Dental and vision

Flexible work options

Company 401(k) match

Employee stock purchase plan

Paid holidays & PTO

HSA & FSA

Education reimbursement

Life insurance

Job summary

AGCO Corporation's Sparex division in Aurora, OH is hiring a Technical Customer Service Rep to assist dealers with tractor parts applicability and fitment. You will handle inquiries by phone and email and support returns with technical oversight.

Join a team that collaborates with suppliers, freight carriers, product managers, and marketing to improve parts availability and quality. A minimum of 3 years in customer service and proficiency with Excel are required, with experience at a farm

Qualifications

• A minimum of 3 years of customer support or technical customer service experience.
• High School diploma required.
• Proficient in Microsoft Excel.
• Exposure to agricultural, automotive or OE industries.
• Experience at an agricultural dealership a plus.

Responsibilities

• Provide technical expertise to dealers via phone and email on tractor parts and accessories.
• Review and authorize dealer return requests.
• Interface with dealers and freight carriers on shipping damage issues.
• Work with suppliers on technical product defect issues.
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts.
• Work with the product manager and sales manager on new product ideas based on dealer feedback.

Skills

Customer support experience

Technical aptitude

Excel proficiency

Communication skills

Education

High School diploma

Tools

Microsoft Excel

Job description

Not everyone can claim to feed the world, but it is part of our everyday. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world.

Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.

Your Impact

• Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests
• Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts
• Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Your Experience And Qualifications

• A minimum of 3 years of Customer support or Technical Customer Service experience.
• High School diploma required
• Proficient in using Microsoft Excel
• Exposure to agricultural, automotive or OE industries
• Experience at an agricultural dealership a plus

Your Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

This role follows Sparex (a division of AGCO)’s on-site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.