Technical Customer Service Representative

AGCO; Aurora (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care and wellness plans

Dental and vision plans

Flexible and virtual work options (if/

401(k) Savings Plan with company match

Employee Stock Purchase Plan

Paid holidays and paid time off

Health savings and flexible spending }

Reimbursement for continuing education

Life insurance and other supplemental

Job summary

AGCO’s Sparex division in Aurora, OH is seeking a Technical Customer Service Representative to support dealers on tractor parts applicability and fitment. The role handles dealer inquiries via phone and email, processes returns, and collaborates with freight carriers and suppliers on technical issues.

Ideal candidates have 3+ years in customer support or technical services, strong Excel skills, and familiarity with agricultural or OE industries.

Qualifications

• Minimum 3 years of Customer support or Technical Customer Service experience.
• Proficient in Microsoft Excel.
• Exposure to agricultural, automotive or OE industries.
• Experience at an agricultural dealership is a plus.

Responsibilities

• Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.
• Review and authorize dealer return requests.
• Interface with dealers and freight carriers on shipping damage issues.
• Work with suppliers on technical product defect issues.
• Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
• Provide guidance to the marketing team specific to technical aspects of agricultural parts.
• Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Skills

Excel proficiency

Customer support

Technical knowledge

Job description

Technical Customer Service Representative

Location: Aurora, OH, US

Workplace Type: Onsite

Sparex(a division of AGCO)is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep willbe responsible forworking with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.

Your Impact:

Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories.

Review and authorize dealer return requests.

Interface with dealers and freight carriers on shipping damage issues.

Work with suppliers on technical product defect issues.

Assist the inbound warehouse team with technical expertise as part of the inbound QA process.

Provide guidance to the marketing team specific to technical aspects of agricultural parts.

Work with the product manager and sales manager on new product ideas based on interactions with dealers.

Your Experience and Qualifications:

A minimum of 3 years of Customer support or Technical Customer Service experience.

Proficient in using Microsoft Excel.

Exposure to agricultural, automotive or OE industries.

Experience at an agricultural dealership is a plus.

Health care and wellness plans

Dental and vision plans

Flexible and virtual work options (where available)

401(k) Savings Plan with company match

Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price

Paid holidays and paid time off

Health savings and flexible spending accounts

Reimbursement for continuing education

Life insurance and other supplemental insurance plans

Your Workplace:

This role follows Sparex (a division of AGCO)’s on‑site work model, with employees primarily working from an USA Aurora a minimum of 5 days per week to support collaboration and teamwork.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds,cultures,and perspectives.

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.