Technical Agriculture Support Specialist — Flexible Options

AGCO Corporation

Aurora (OH)

On-site

USD 52,000 - 68,000

Full time

14 days+

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Benefits offered by this job

Health care plans

Dental and vision

Flexible work options

Company 401(k) match

Employee stock purchase plan

Paid holidays & PTO

HSA & FSA

Education reimbursement

Life insurance

Job summary

AGCO Corporation's Sparex division in Aurora, OH is hiring a Technical Customer Service Rep to assist dealers with tractor parts applicability and fitment. You will handle inquiries by phone and email and support returns with technical oversight.

Join a team that collaborates with suppliers, freight carriers, product managers, and marketing to improve parts availability and quality. A minimum of 3 years in customer service and proficiency with Excel are required, with experience at a farm

Qualifications

A minimum of 3 years of customer support or technical customer service experience.
High School diploma required.
Proficient in Microsoft Excel.
Exposure to agricultural, automotive or OE industries.
Experience at an agricultural dealership a plus.

Responsibilities

Provide technical expertise to dealers via phone and email on tractor parts and accessories.
Review and authorize dealer return requests.
Interface with dealers and freight carriers on shipping damage issues.
Work with suppliers on technical product defect issues.
Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
Provide guidance to the marketing team specific to technical aspects of agricultural parts.
Work with the product manager and sales manager on new product ideas based on dealer feedback.