Technical Customer Service Manager - Industrial Automation

Timken Company; Norton Shores (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life insurance

Disability

Vacation time

10 paid holidays

Sick time

Tuition reimbursement

401(k) with match

Job summary

Rollon by Timken seeks a highly technical, customer-focused Customer Service Manager to lead our support and order fulfillment teams. You will ensure OEM clients, system integrators, and distribution partners receive world-class service, acting as the link between customers and engineering, production, and supply chain departments to deliver precision solutions.

The role requires 3–5+ years in customer service management within industrial automation or engineered-product fields, with a strong

Qualifications

• Bachelor’s degree in Business Administration, Mechanical or Electrical Engineering or equivalent.
• 3–5+ years of customer service management experience in industrial automation or engineered products.
• Solid understanding of linear motion components, actuators, gearboxes or related automated machinery.

Responsibilities

• Lead technical support and order fulfillment teams.
• Oversee end-to-end order lifecycle from quote to delivery.
• Resolve complex escalations and ensure on-time delivery.
• Collaborate with engineering, production scheduling, and inventory teams.
• Set KPIs and report performance to upper management.
• Drive continuous improvement to prevent recurring issues.

Skills

Team Leadership

Order & Contract Management

Technical Troubleshooting

Cross-Functional Collaboration

Customer Service Management

KPIs & Reporting

Continuous Improvement

Education

Bachelor’s degree in Business Administration, Mechanical/Electrical Engineering, or equivalent

Job description

Rollon by Timken seeks a highly technical, customer-focused Customer Service Manager to lead our support and order fulfillment teams. You will ensure OEM clients, system integrators, and distribution partners receive world-class service, acting as the link between customers and engineering, production, and supply chain departments to deliver precision solutions.

The role requires 3–5+ years in customer service management within industrial automation or engineered-product fields, with a strong