Technical Customer Service Manager - Field & Design Support

Muncie Power Products; Muncie (IN); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life, disability insurance

Prescription drug programs

Telehealth

3 weeks paid time off

9 paid holidays

401k match

Wellness & Engagement

Résumé du poste

Muncie Power Products in Muncie, IN is seeking a Customer Service Specialist to resolve inquiries, process orders, and support field sales. You will provide troubleshooting guidance and interpret drawings as needed, while helping design mechanical and hydraulic systems. This role emphasizes teamwork and accurate documentation in a fast-paced environment.

On-site position with competitive benefits and a salary grade 14. Prior experience in heavy truck equipment is preferred.

Qualifications

• Two years of post-high school education, or equivalent, is preferred.
• Knowledge of the heavy truck equipment industry is preferred.
• Technically oriented with good mechanical aptitude and knowledge of hydraulics and electricity.
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to make sound judgments.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interpret a variety of instructions in written, verbal, diagram, or schedule form.
• Basic typing and keyboarding skills.
• Conscientious and detail-oriented.
• Collaborative; must enjoy working with others and being part of a team.
• Customer-focused.
• Self-starter and self-learner.
• Must work well under pressure.
• Good math skills, including algebra.
• Superior interpersonal skills; ability to get along with diverse personalities.
• Computer literate.
• Ability to speak a second language (Spanish preferred) is a plus.
• Perform other duties as assigned by the customer service director.
• Color vision is required for this position.

Responsabilités

• Resolve customer inquiries and complaints.
• Provide electrical, mechanical, and hydraulic troubleshooting assistance to customers.
• Refer complex technical difficulties to the product and application specialist for resolution.
• Assist with the design of mechanical and hydraulic systems.
• Provide customers with specific plumbing and hydraulic schematics when requested.
• Make suggestions for training for the department as needed.
• Enter customer sales orders received via the telephone, fax, or email.
• Resolve customer requests for adjustment in orders following standard company procedures.
• Provide leads to field sales managers and maintain a close liaison with field sales managers.
• Document information regarding newly acquired accounts and make computer file changes as needed.
• Inform customer service director of routine and non-routine sales and service activities and issues.
• Travel to assist field sales managers and customers as necessary and required.

Connaissances

Mechanical aptitude

Customer-focused

Communication

Problem solving

Reading & writing

Team player

Bilingual optional

Math skills

Self-motivated

Attention to detail

Computer literate

Spanish language +

Formation

Post-high school education

Outils

Typing

Description du poste

Muncie Power Products in Muncie, IN is seeking a Customer Service Specialist to resolve inquiries, process orders, and support field sales. You will provide troubleshooting guidance and interpret drawings as needed, while helping design mechanical and hydraulic systems. This role emphasizes teamwork and accurate documentation in a fast-paced environment.

On-site position with competitive benefits and a salary grade 14. Prior experience in heavy truck equipment is preferred.