Technical Customer Service Advisor, Remote

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the smart device space is seeking a Technical Customer Service Advisor. This remote role involves helping customers with technical issues and account inquiries while providing tailored solutions. The ideal candidate is tech-savvy, possesses strong communication skills, and has at least 6 months experience in customer service.

Benefits

Competitive hourly rate with performance-based bonuses

Day-one benefits including medical, dental, and vision coverage

Paid time off for work-life balance

Qualifications

• At least 6 months experience in customer service.
• Tech-savvy and passionate about helping people.
• Ability to work independently.
• Strong communication and problem-solving skills.

Responsibilities

• Support customers with smart devices and account inquiries.
• Troubleshoot technical issues for clients.
• Document calls and resolve issues effectively.

Skills

Problem-solving

Communication

Time Management

Education

High school diploma/GED

Job description

Job Description

Technical Customer Service Advisor

Remote (US)

$17.31 per hour + Performance-Based Bonuses

Full Time Schedules between 7am CST - 10:15pm CST

Are you a tech enthusiast who loves helping people?

Join an industry leader in the smart device space as a Technical Customer Service Advisor! This is a dynamic role where you'll provide critical support to customers, troubleshooting technical issues, assisting with account inquiries and helping customers navigate their tech experience. If you love tech, problem-solving and helping people, this is the job for you!

What You'll Do:

• Support customers with smart devices, account inquiries and technical troubleshooting.

• Work across multiple systems to retrieve information, document calls and resolve issues-all while engaging with customers

• Use problem-solving skills in a semi-scripted environment to deliver tailored solutions

• Benefit from dedicated training and grow your skills in a supportive team environment

• Work Remotely with all equipment provided in your dedicated workspace

What We're Looking For:

• At least 6 months experience in customer service

• Ability to work independently, stay motivated and thrive in a dynamic environment

• Strong communication, time management and problem-solving abilities

• Tech-savvy with a passion for helping people

• Familiarity with iOS and/or macOS, or comparable technology, is preferred

• 18 years or older, high school diploma/GED and able to pass assessments

• Ability to successfully pass a criminal background check

• Flexibility to work full-time hours between 7:00AM - 10:15PM CST, based on business needs

What's in it for you?

• Competitive hourly rate of $17.31 plus performance-based bonuses

• Day-one benefits for you and your family, including medical, dental and vision coverage

• Paid time off to maintain work-life balance

• Opportunities for growth in a supportive, technology-driven company

• Remote work with all necessary equipment provided

Want more details?

We've got you covered! Visit our Landing Page for important information about the role, including shift details, call type examples, FAQ, workspace and internet requirements, and more.

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision

programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour.

Excited to make an impact and grow with us? Apply now!

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.