Technical Customer Care Specialist I (Dealertrack DMS Fixed Ops)

Socket.dev; Utah; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) retirement plan

Job summary

Cox Automotive is seeking a Technical Customer Care Specialist I to support the DMS call center from a fully remote position in the United States. You may work any shift during business hours (Mon–Sat, 5AM–6PM MDT) to meet business needs. Expect duties handling product usage questions and technical issues, with CRM ticketing and cross-team collaboration.

The role requires a High School Diploma/GED and strong communication skills. Benefits include PTO, holidays, and healthcare options.

Qualifications

• High School Diploma or GED required.
• Generally, less than 2 years of experience.
• Excellent verbal and written communication skills.

Responsibilities

• Handle routine customer questions relating to product usage and technical issues.
• Log all customer information in the CRM system accurately.
• Maintain expert-level knowledge of Dealertrack Solutions and related products.

Skills

Excellent communication

Troubleshooting

Interpersonal skills

Education

High School Diploma/GED

Tools

CRM (Salesforce)

Genesys Pure Cloud

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center.

This position is remote/work from home and can be located anywhere within the United States.

This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 5AM - 6PM MDT (hours subject to change to meet business needs, shifts may include fixed Saturday schedule).

Key Responsibilities

• The Technical Customer Care Specialist will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications

Minimum-

• High School Diploma/GED
• Generally, less than 2 years of experience
• Ability to troubleshootand document issues related to system performance and functionality.
• Excellent communication skills (Verbal and Written)
• Strongproblem-solving/troubleshootingskills
• Strong interpersonal skills and attention to detail
• Ability toaccommodate extended hours, flexible work schedule, and work overtime as needed,including weekendhours
• Ability to work independently as a team to deliver on individual and business goals

Preferred-

• Displays strong dependability andreliability.
• Abilityto handle multiple, competing priorities and deliver results in a fast-paced environment.
• CRM case logging/Salesforce experience
• Experience withinteractiondistribution systems such as Genesys Pure Cloud.
• Automotive industry knowledge.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
• For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline: 09/23/2026