Technical Customer Care Specialist I (Dealertrack)

CAI Cox Automotive Corp Svcs., LLC; Utah; Hybride; USD 23 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health care insurance

401(k)

Paid time off

Résumé du poste

Cox Automotive is seeking a Technical Customer Care Specialist I to support the Dealertrack DMS, addressing client inquiries and resolving technical issues. You will use coding-like skills to fix and create new F&I forms for clients while ensuring service delivery standards.

The role requires quick learning, strong problem solving, and the ability to work independently or with a team. Remote options are available within the United States and hours align with Mountain Time, with potential weekend

Qualifications

• High School Diploma required.
• Less than 2 years related work experience.
• Strong customer and client focus.

Responsabilités

• Handle client inquiries via phone, email, and other methods for the DMS technical call center.
• Troubleshoot and resolve product issues; provide information to resolve client concerns.
• Document all work in a case system and follow up on requests promptly.
• Analyze dealership documents for transactions and related processes.
• Use front-end tools to design/add data bindings to documents and configure validations.

Connaissances

Customer focus

Team player

Problem solving

Data analysis

MS Outlook

Formation

High School Diploma

Outils

MS Word

MS Excel

MS Outlook

Description du poste

Job Summary

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Technical Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour.

The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Technical Customer Care Specialist I answers client inquiries and resolves a variety of technical issues regarding the Dealertrack Dealer Management Software (DMS) application. They utilize different programming languages similar to Javascript to fix and create new F&I Forms for clients. Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining Dealertrack’s DMS High Touch services delivery standards.

What You’ll Do

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center
• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)
• Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients’ concerns
• Analyze all types of documents (carbon/PDF) for dealership transactions. This includes funding, registration and titling, aftermarket providers and dealer process documents
• Using front end document designing tools, code fields and add data bindings to all documents.
• Utilize in house tools to configure documents for validations and calculations
• Use critical thinking and problem solving skills to resolve a wide variety of issues
• Follow up with client requests in a timely manner
• Correctly document all work in a case system
• Manage escalation cases with professionalism and a focus on client satisfaction
• Required to make changes, and/or adjustments to the clients’ documents, including alignment, calculation errors, disclosure and any customization requests from the client
• Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
• Works on other projects as assigned by their Manager/Supervisor
• Attend training sessions to improve and/or maintain skill sets
• Maintain professionalism while working with clients, co-workers, and leadership
• Ability to work under pressure and against deadlines
• Ability to use discretion in managing confidential client data
• Ability to follow outlined processes and demonstrate good judgment
• Ability to work well independently and with a team
• Ability to analyze different types of data to draw conclusions

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to remain in a stationary position and on the phone for extended periods of time, communicate with clients over the phone, occasionally move about to collaborate with others and operate office machinery such as computers, phones, headsets, photocopiers and fax machines.

Travel: No travel is expected for this position.

The department is open Monday – Friday 6 am – 6 pm Mountain Standard Time and will have a rotation for Saturdays (7am – 4 pm MST) and most holidays. Shift: 9am-6pm MST. Candidates outside the mountain time zone must adjust their hours to accommodate this schedule. Preference will be given to qualified candidates who reside on the West Coast.

Who You Are

Minimum:

• High School Diploma required
• Generally, less than 2 years of related work experience
• Customer and client focus experience
• Ability to work effectively with individuals, groups, and external business units
• Solid organizational skills including attention to detail and multi-tasking skills
• Technical capacity
• Professionalism
• Ability to grasp concepts quickly, take proactive ownership of tasks and processes and is a team player
• Critical thinking, analytical, investigative thinking, and problem-solving skills
• Service delivery
• Meeting schedules and deadlines
• Data analysis
• Working knowledge of MS Outlook, Word and Excel

Preferred:

• Knowledge of Java script preferred
• Knowledge and experience using DealerTrack DMS preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets

Eligibility

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Application Deadline

Application Deadline: 11/04/2026

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.