Customer Care and Sales Associate

Westfield Egg Farm; Denver (Lancaster County); On-site; USD 25,000 - 39,000; Full time

Job summary

Westfield Egg Farm in Lancaster County, USA is seeking a Technical Customer Care and Sales Associate to serve as the primary contact for customer calls, diagnosing equipment issues and guiding troubleshooting via phone and video.

The role also includes a sales component, preparing quotes, entering parts orders in Business Central, and occasional travel to trade shows to build relationships and grow parts and product sales. Schedule is 8 am–5 pm, Monday–Friday, non-exempt hourly position.

Qualifications

• 1–3 years of customer service, technical support, or related equipment/experience.
• Basic mechanical aptitude to diagnose equipment issues remotely.
• Strong phone and video communication to explain technical concepts clearly.
• Experience with or willingness to learn Business Central order entry system.
• Team player with solid work ethic and alignment to company values.

Responsibilities

• Serve as the primary contact for incoming customer calls about equipment issues.
• Guide customers through troubleshooting and repair steps over the phone and via video.
• Enter parts orders accurately into the Business Central system.
• Travel to customer sites and represent the company at trade shows as needed.
• Identify opportunities to recommend parts, products, or services.
• Prepare and provide sales quotes to customers.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Technical support

Communication

Business Central familiarity

Tools

Business Central

Job description

Description

Title: Technical Customer Care and Sales Associate

Reports to: Westfield Innovations Supervisor

Title: Technical Customer Care and Sales Associate Reports to: Westfield Innovations Supervisor Supervises: None Status: Non-Exempt/Hourly

Work Schedule: 8 am – 5 pm, Monday - Friday

Purpose of Position: The primary responsibility of the Technical Customer Care and Sales Associate is to serve as the primary point of contact for customer calls, providing patient, knowledgeable support to help customers diagnose and repair equipment. This position also carries a strong sales function, responsible for identifying customer needs, preparing and providing sales quotes, entering parts orders, and building customer relationships that drive parts and product sales, including through periodic travel to represent the company at trade shows.

Essential Skills

• Clearly and effectively conveys technical information, both verbally and in writing.
• Remains patient and calm while walking customers through troubleshooting steps.
• Identifies problems, analyzes solutions, and implements the best course of action.
• Understands and meets the needs of customers, providing support and service.
• Prioritizes tasks based on importance and urgency.

Essential Characteristics

• Works proactively without supervision.
• Pays close attention to detail.
• Maintains high standards of conduct and performance.
• Seeks knowledge and asks insightful questions.
• Handles emotions and stress effectively.

Essential Duties

• Serve as the primary point of contact for incoming customer calls regarding equipment issues and repairs.
• Guide customers through troubleshooting and repair steps over the phone using effective diagnostic questions.
• Conduct video calls with customers to visually diagnose equipment problems.
• Enter parts orders accurately into the Business Central system.
• Travel to customer sites as needed to help diagnose and repair units on site.
• Identify opportunities to recommend parts, products, or services that meet customer needs.
• Prepare and provide sales quotes to customers.
• Travel periodically to represent the company at trade shows.
• Perform other duties as assigned by your Supervisor.

Requirements

• 1–3 years of customer service, technical support, or related equipment/mechanical experience preferred.
• Basic mechanical aptitude and ability to diagnose equipment issues remotely.
• Strong phone and video communication skills, with the ability to explain technical concepts clearly.
• Experience with or willingness to learn the Business Central order entry system.
• Strong work ethic and ability to work as part of a team.
• Complete support of and willing adherence to Westfield Egg Farm’s mission, vision, and core values. Applicant must hold these standards as his/her own.

Personal Attributes

• Be honest and trustworthy
• Be respectful
• Demonstrate cultural awareness and sensitivity across a variety of cultures
• Be flexible
• Demonstrate sound work ethics
• Team player
• Servant leader attitude

Physical Requirements / Environmental Conditions

While performing the duties of this job, the employee is regularly required to sit and use a computer, telephone, and video conferencing equipment for extended periods. The employee is occasionally required to stand. The employee is regularly required to move about the facility, including the shop floor, to support diagnosis of equipment issues, and may occasionally be required to travel to customer sites. The employee must frequently lift and/or move parts and inventory. Employee is required to seek assistance in the lifting of more than 50 pounds or use a forklift to lift. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus, along with the ability to hear and communicate clearly by phone and video.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, soaps and/or chemicals, outdoor weather conditions, moving mechanical parts, and vibration when visiting the production floor or a customer site. The employee is exposed to cold and heat. The noise level in the primary work environment is usually low to moderate and may be moderate to loud when visiting the production floor.