Technical Advisor

SmartRecruiters, Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Tuition reimbursement

Volunteer time

Job summary

Veolia in North America is seeking a Customer Fulfillment Coordinator to quarterback the customer order process from intake through billing. You will be the primary contact for customers, owning internal/external communications and coordinating data across tickets, WIPs, and approvals to ensure accurate service delivery and invoicing.

Ideal candidates have a Bachelor’s degree in business or a technical field and 1–3 years of technical customer support in hazardous waste or related industries.

Qualifications

• Bachelor's degree in business, technical field or similar.
• Preferred 1-3 years of technical customer support experience in hazardous waste/materials or similar.

Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pickups and direct loads. Create accurate Jobs/Tickets with required information.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select approvals codes; consult with supervisor for complex WIPs and approvals.
• Work with Contract Control Manager to ensure accuracy of customer accounts and price books.
• Coordinate pickup requests with the operation scheduler and inform the customer of scheduled date.
• Convert manifests prior to Veolia facility receipt; ensure paperwork is provided to billing and capture non-disposal items in RPM.
• Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests and escalate as needed.

Skills

Technical knowledge

System skills

Self-motivated

Good judgment

High energy

Organizational skills

Stress management

Education

Bachelor's degree in business/technical field

Job description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

The position’s purpose is to “quarterback” the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste

Primary Duties /Responsibilities:

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books
• Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
• Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.
• Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Qualifications

Education / Experience / Background:

• Bachelor's degree in business, technical field or similar.
• Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Knowledge / Skills / Abilities:

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills
• Self-motivated.
• Good judgment.
• High energy.
• Good organizational skills.
• Good stress management methods.

Additional Information

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply