Technical Advisor

Veolia | North America; Atlanta (GA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, life insurance

Savings accounts

Tuition reimbursement

Paid volunteering

Employer sponsored 401(k) plan

Job summary

Veolia North America is seeking a dedicated Customer Service Specialist to quarterback the end-to-end fulfillment process from order to billing for hazardous waste services. You will be the primary contact for customers within your branch, coordinate pickups, create jobs and tickets, and ensure accurate information flows to scheduling and billing.

The ideal candidate has a Bachelor's degree and 1–3 years in technical customer support, strong organizational, time management, and communication

Qualifications

• Bachelor's degree in business, technical field or similar.
• 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books
• Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
• Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.
• Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Skills

Technical knowledge

System skills

Self-motivated

Good judgment

Time management

Organizational skills

Stress management

Education

Bachelor's degree

Tools

RPM system

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose

The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste

Primary Duties / Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select appropriate approvals codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books
• Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
• Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.
• Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Qualifications

Education / Experience / Background

• Bachelor's degree in business, technical field or similar.
• Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

Knowledge / Skills / Abilities

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills
• Self-motivated.
• Good judgment.
• High energy.
• Good organizational skills.
• Good time management skills.
• Good stress management methods.

Additional Information

Benefits

• paid time off policies
• health, dental, vision, life insurance
• savings accounts
• tuition reimbursement
• paid volunteering
• employer sponsored 401(k) plan

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.