Technical Customer Advisor

Veolia North America; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Tuition reimbursement

Paid volunteering

Job summary

Veolia North America in Atlanta, Georgia seeks a Technical Customer Support role responsible for managing the customer fulfillment process from order to billing. You'll serve as the primary contact for customers, ensuring their needs are met efficiently.

Qualified candidates should have a bachelor's degree in business, along with preferred technical support experience in the hazardous waste industry. Join Veolia for a comprehensive benefits package that supports your professional growth and offers a vibrant work environment.

Qualifications

• 1-3 years of technical customer support experience preferred.
• Basic technical knowledge of hazardous waste/materials industry.
• Self-motivated with good judgment and high energy.

Responsibilities

• Serve as the primary contact for customers in assigned territories.
• Manage customer requests and create jobs/tickets.
• Coordinate pickup requests with operation scheduler.
• Ensure accuracy of customer accounts and price books.

Skills

Technical customer support experience

Basic system and technical skills

Good organizational skills

Good time management skills

Good stress management methods

Education

Bachelor's degree in business or related field

Job description

Position Purpose

The position's purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs, and delivers service, in the least complex and most cost efficient way for Veolia Hazardous Waste.

Primary Duties / Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick ups and direct loads. Manage the creation of jobs and tickets. Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select appropriate approval codes. When needed, consult with supervisor for support in creation of new, complex WIPs and for decisions on appropriate approval codes (as well as creation of new approvals for Veolia or 3rd party facilities).
• Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books.
• Coordinate pickup requests with the operation scheduler. Once a date has been confirmed, communicate the scheduled date to the customer.
• Convert manifests prior to Veolia facility receipt of load. Ensure all third party facility manifests are entered and paperwork provided to the billing department. Capture all non-disposal items from customer and ensure it's entered in RPM.
• Work with Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Qualifications

• Bachelor's degree in business, technical field or similar.
• Preferred 1-3 years of Technical Customer support experience in the hazardous waste/materials or similar industry.

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills.
• Self-motivated.
• Good judgment.
• High energy.
• Good organizational skills.
• Good time management skills.
• Good stress management methods.

Benefits

Veolia's comprehensive benefits package includes paid time off policies, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. Employees are also entitled to participate in an employer-sponsored 401(k) plan, to save for retirement.

Equal Opportunity Employer

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.