Customer Service Representative I

Veolia; Sauget (IL); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Tuition reimbursement

Volunteer time off

Job summary

Veolia North America is seeking an organized administrator to manage the documentation, pricing, and contract details for customer accounts. You will support sales with new business and help sustain the existing customer base while coordinating with operations on inbound receipts and regulatory compliance.

The role requires handling profiles, invoicing, and inquiries, using TS@W and related systems to ensure accuracy and timeliness.

Qualifications

• Education: High school diploma or GED; 2–4 years hazardous waste experience preferred.
• Associate degree in a related discipline preferred.
• Experience in waste management or related industry is a plus.

Responsibilities

• Handle administration, maintenance and communication of customer accounts.
• Assist sales in securing new business and maintaining existing customers.
• Process profiles, pricing, contracts and invoices with accuracy.
• Coordinate inbound receipts/returns and support regulatory compliance.
• Respond to customer inquiries by phone and email with timely, accurate information.

Skills

Report writing

Team player

Interpersonal skills

Time management

Customer oriented

Google Docs & Sheets

Phone skills

Education

High school diploma or GED

Associate degree preferred

Related discipline degree

Tools

Iseries

TS@W

Waste Tracking

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose:

Responsible for handling the administration, maintenance, and communication of simple to moderate customer
accounts. Some responsibilities include pricing, contract specifications, reviewing manifests, & resolving invoice
discrepancies, to ensure accuracy of customer and/or Veolia personnel inquiries. Assists sales or related
personnel in securing new business and maintaining existing customer base. Support facility operations with
coordination of inbound receipts/returns. Support sales, customers and generators with keeping compliant with
state regulations, federal regulations and our WAP. Respond to customer phone and email inquiries regarding
profiles, manifests, and related information. Perform maintenance functions in Waste Tracking, TS at Work,
Iseries for pricing, approvals, scheduling, and quoting.

Primary Duties/Responsibilities:

• Answer customer inquiries on a variety of issues pertaining to waste disposal options, pricing, profiling, contracts, and regulations efficiently and effectively.
• Process incoming waste profile sheets for accuracy and forward to appropriate destination indicating disposal methodologies for approval and resolve any discrepancies.
• Enter a variety of information into the appropriate system programs to include profile information, approval decisions, and confirmation letters.
• Respond to calls with respect to waste pickup and scheduling by informing appropriate personnel with dates, customer, and scheduling data when required by Manager.
• Review billing packets for accurate coding data and confirm codes to match contracted pricing. Modify pricing information if incorrect in system.
• Assist sales on established customers to provide additional services or maintain current customer base.
• Assist VES-TS personnel in determining existing contract specifications, pricing, options, regulations, etc. to better service customer & internal needs and service level.
• Process Certificate of Destruction (COD) requests within geography.
• Interacts with sales, customers and generators to ensure all required approval and contracting documents are present, accurate and in compliance with applicable state and federal regulations and the Waste Analysis Plan.
• Maintain contact with TSR/intercompany contacts as required.
• Respond to phone inquiries from customers and follow up as appropriate, to include providing literature, manifests and related information.
• Provide information to customers regarding TWI site capabilities, services, approvals, and contracts.
• Performs profile and decision maintenance for lab pack in TS@W ensuring all information is present and accurate.
• Performs maintenance in TS@W for waste streams ensuring all information is present and accurate.
• Understands when to ask questions to more experienced peers/support staff.
• Review approved Service Requests utilizing TS@W Scheduler and ensures paperwork approved for receipt of delivery.
• Other duties as assigned by Manager, such as
  • Able to assist in the Receiving Department clearing loads to Operations and Accounting
  • Able to assist in the Receiving Department receiving loads in the iSeries and Waste Tracking systems

Qualifications

Education/Experience/Background:

• High School diploma or General Educational Development (GED) required
• Associate's degree or related discipline preferred
• Prior work experience of 2 to 4 years in the hazardous waste or related Industry preferred

Knowledge/Skills/Abilities:

• Ability to create & prepare reports as necessary
• Strong team player
• Excellent interpersonal and communication skills
• Time management: the ability to organize, prioritize and manage multiple deadlines
• Strong customer orientation
• Computer proficient including Google Docs and Sheets
• Strong phone skills

Additional Information

Benefits:

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.