Technical CSR – Quotes, ERP & On-site

Wieland Group; Roseville (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid vacation & holidays

Wellness programs

Growth opportunities

Job summary

Wieland in Roseville, MI is seeking a Customer Service Representative to serve as a customer-facing professional with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This on-site role focuses on delivering accurate quotes, managing orders, and supporting pricing and credit processes within ERP/CRM systems.

The ideal candidate brings 3+ years of related experience, strong communication skills, and a continuous improvement mindset.

Qualifications

• High school diploma or equivalent required.
• Associate's or higher preferred.
• 3+ years of related experience preferred.
• Proficient in Microsoft Office Suite.
• ERP/MRP system proficiency preferred.
• Quality awareness and process improvement mindset.
• Strong communication and cross-functional collaboration.
• Attention to detail and accountability.
• Excellent time management and adaptability.

Responsibilities

• Prepare and present customer quotes, including technical or specialty products.
• Support pricing, returns, and credit processes.
• Serve as a technical resource for products and applications.
• Support purchasing and inventory decisions.
• Manage assigned customer accounts.
• Coordinate expediting, forecasting, and delivery commitments.
• Communicate priorities and support resolving issues across production, purchasing, and logistics.
• Participate in contract review and customer portal management.
• Identify process improvements within customer workflows.
• Enter and maintain customer orders accurately in ERP/CRM systems.
• Respond to routine customer inquiries regarding order status and delivery dates.
• Maintain customer records and documentation.
• Escalate issues by established guidelines.
• Provide coverage support for other CSRs as assigned.

Skills

Excellent communication skills

Problem solving

Root cause analysis

Cross-functional coordination

Attention to detail

Time management & adaptability

Education

High school diploma or equivalent

Associate's degree or higher

Tools

ERP/MRP system

Microsoft Office Suite

Job description

Wieland in Roseville, MI is seeking a Customer Service Representative to serve as a customer-facing professional with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This on-site role focuses on delivering accurate quotes, managing orders, and supporting pricing and credit processes within ERP/CRM systems.

The ideal candidate brings 3+ years of related experience, strong communication skills, and a continuous improvement mindset.