Technical Content Professional Apprentice

International Business Machines Corporation; City of Poughkeepsie (NY); Sur place; USD 78 000 - 85 000; Plein temps

Résumé du poste

IBM Infrastructure & Technology offers a 12-month Apprenticeship Program that is an official registered apprenticeship recognized by the Department of Labor, providing a nationally-recognized credential upon completion. As an apprentice, you’ll learn technical content development, architecture, and publication workflows while collaborating with experienced professionals.

You’ll contribute to user-centered documentation and publish information across multiple formats, growing toward full-time

Qualifications

• Willingness to complete the requirements of the apprenticeship program.
• Ability to understand technical concepts and write clear content.
• Strong communication and problem-solving skills.
• Knowledge of HTML, XML or DITA tagging is a plus.

Responsabilités

• Design, develop, and publish technical product content across UI messages, docs, and multimedia.
• Collaborate with Design teams to ensure clarity and quality of information.
• Learn and apply agile principles and DevOps concepts on real projects.
• Engage in hands-on training and milestones to progress toward full-time roles.

Connaissances

Drive to learn

Problem solving

Communication

Independence

Agile

GitHub

Content management

Version control

Help authoring tools

HTML/DITA

Formation

High School Diploma/GED

Associate's Degree/College Diploma

Outils

GitHub

Content Management Systems

Version Control

Help Authoring Tools

Description du poste

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

Technical content is the backbone of our client's digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered high-quality content through a collaborative partnership with the Design community, playing a key role in customer loyalty and IBM's profitability? You’ll design, develop, and publish technical product content, (e.g. embedded in the UI, messages, product & API documentation, multimedia and more) with a focus on clarity, accuracy, and other characteristics of quality information.

As we strive for great user experiences, we need great technical content professionals building those experiences.

What is an Apprenticeship?

IBM Apprenticeship Program, which lasts approximately 12 months, is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally-recognized credential from the DOL.

During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM.

Who you Are

An apprenticeship is about learning. We’re seeking candidates who have the following requirements, but we know you’re just getting your career started, and we’re committed to helping you learn and grow. If you’ve had some experience with coding or development and creating some form of technical content in the past, you’re exactly the type of candidate we’re looking for….

• Drive and eagerness to learn
• Strong problem solving and communication skills
• Able to work independently and take initiative, as well as work collaboratively and contribute to an agile team environment
• Some knowledge or experience in ONE or more of the following:
  • Ability to write accurate, clear, and concise content for a global audience.
  • Ability to Design, develop, edit, and produce accurate and effective technical documentation.
  • Design Thinking
  • Ability to use and contribute to shared source repositories such as GitHub
  • Agile principles
  • Experience with HTML, XML or DITA tagging languages

What’s the Experience?

As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship.

Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands‑on application with your project teams. You'll complete milestones along the way, earning digital credentials to validate your skills, and will come back together with other apprentices to participate in on‑going training and development focused on your professional and technical skills.

As a Technical Content Professional Apprentice at IBM, you’ll work as part of a larger team of experienced Technical Content Professionals and mentors in an interactive, collaborative environment. You’ll learn the fundamentals of content development, content architecture, publication testing, agile principles, IBM Design Thinking, DevOps and continuous delivery. You will also learn how to synthesize product information, while collaborating with the Design community, to create a variety of modern, user‑centric customer‑facing information deliverables and will build the skills to grow your career as a Technical Content Professional. Best of all, you are a contributing member of your team, putting forward ideas, taking on responsibilities and making choices about how you get the job done just like any other IBMer.

Required education

High School Diploma/GED

Required technical and professional expertise

• Ability to understand technical concepts and write accurate, clear, and concise content.
• Willingness to complete the requirements of the apprenticeship program.

Preferred Technical and Professional Experience - None

Required Education - High School Diploma/GED

Preferred Education - Associate's Degree/College Diploma

Preferred technical and professional experience

Content Creation Tools: Exposure to tools and software used for creating, editing, and publishing technical content, such as help authoring tools, content management systems, and version control systems.

Visual Content Development: Basic understanding of visual content creation principles, including graphics, images, and multimedia, to enhance the user experience.

Information Architecture: Curiosity about organizing and structuring content to facilitate easy navigation and discovery.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Technical Content Specialist

Date posted

14-Oct-2026

Job ID

136977

City / Township / Village

POUGHKEEPSIE

State / Province

New York

Country

United States

Work arrangement

Onsite

Area of work

Infrastructure & Technology

Employment type

Supplemental 2 (Fixed Term - Long)

Contract type

Fixed Term - Long Term

Projected Minimum Salary per year

77,600.00

Projected Maximum Salary per year

85,360.00

Position type

Internship

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?