Technical Content Professional Apprentice

International Business Machines Corporation; Poughkeepsie (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

IBM Apprenticeship Program is a 12‑month, registered apprenticeship recognized by the U.S. Department of Labor. You will design, develop, and publish technical content embedded in UI, messages, and API documentation, while learning under mentors and progressing through a personal skills roadmap.

As a Technical Content Professional Apprentice, you’ll gain experience with content creation, architecture, publication testing, and agile practices, preparing for full‑time roles at IBM upon graduation.

Qualifications

• Understand technical concepts and write accurate, clear content.
• Willingness to complete the requirements of the apprenticeship program.
• High School Diploma or GED is required; further study preferred.

Responsibilities

• Design, develop, and publish technical content embedded in UI, messages, and API docs.
• Collaborate with Design and engineering teams to ensure quality information.
• Learn and grow through hands-on projects and milestones during the apprenticeship.

Skills

Learning mindset

Problem solving

Communication skills

Independent & collaborative

Design Thinking

GitHub

Agile principles

HTML

XML

DITA tagging

Education

High School Diploma/GED

Associate's Degree/College Diploma

Tools

Help authoring tools

Content management systems

Version control systems

Job description

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your Role And Responsibilities

Technical content is the backbone of our client's digital self‑service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user‑centered high‑quality content through a collaborative partnership with the Design community, playing a key role in customer loyalty and IBM's profitability? You’ll design, develop, and publish technical product content, (e.g. embedded in the UI, messages, product & API documentation, multimedia and more) with a focus on clarity, accuracy, and other characteristics of quality information. As we strive for great user experiences, we need great technical content professionals building those experiences.

What is an Apprenticeship?

IBM Apprenticeship Program, which lasts approximately 12 months, is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally‑recognized credential from the DOL.

During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full‑time roles at IBM.

Who You Are

An apprenticeship is about learning. We’re seeking candidates who have the following requirements, but we know you’re just getting your career started, and we’re committed to helping you learn and grow. If you’ve had some experience with coding or development and creating some form of technical content in the past, you’re exactly the type of candidate we’re looking for….​

• Drive and eagerness to learn
• Strong problem solving and communication skills
• Able to work independently and take initiative, as well as work collaboratively and contribute to an agile team environment
• Some knowledge or experience in ONE or more of the following:
  • Ability to write accurate, clear, and concise content for a global audience.
  • Ability to Design, develop, edit, and produce accurate and effective technical documentation.
  • Design Thinking
  • Ability to use and contribute to shared source repositories such as GitHub
  • Agile principles
  • Experience with HTML, XML or DITA tagging languages
    

What’s the Experience?

As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands‑on application with your project teams. You'll complete milestones along the way, earning digital credentials to validate your skills, and will come back together with other apprentices to participate in on‑going training and development focused on your professional and technical skills.

As a Technical Content Professional Apprentice at IBM, you’ll work as part of a larger team of experienced Technical Content Professionals and mentors in an interactive, collaborative environment. You’ll learn the fundamentals of content development, content architecture, publication testing, agile principles, IBM Design Thinking, DevOps and continuous delivery. You will also learn how to synthesize product information, while collaborating with the Design community, to create a variety of modern, user‑centric customer‑facing information deliverables and will build the skills to grow your career as a Technical Content Professional. Best of all, you are a contributing member of your team, putting forward ideas, taking on responsibilities and making choices about how you get the job done just like any other IBMer.

Required Technical And Professional Expertise

• Ability to understand technical concepts and write accurate, clear, and concise content.
• Willingness to complete the requirements of the apprenticeship program.
  

Preferred Technical And Professional Experience - None

Required Education - High School Diploma/GED

Preferred Education - Associate's Degree/College Diploma

Preferred technical and professional experience

• Content Creation Tools: Exposure to tools and software used for creating, editing, and publishing technical content, such as help authoring tools, content management systems, and version control systems.
• Visual Content Development: Basic understanding of visual content creation principles, including graphics, images, and multimedia, to enhance the user experience.
• Information Architecture: Curiosity about organizing and structuring content to facilitate easy navigation and discovery.