Technical Consultant-ServiceDesk/Now Assist/AI Control Tower

Zohorecruit; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Veracity Consulting, Inc. is seeking a Senior ServiceNow Technical Consultant to lead end-to-end ServiceNow implementations, from requirements through deployment across ITSM, CSM, HRSD, and custom apps.

You will be a hands-on technical owner, configuring and building solutions, while mentoring junior consultants and collaborating with stakeholders to ensure scalable, high-quality outcomes.

Qualifications

• 5+ years of hands-on ServiceNow implementation experience.
• Strong understanding of the ServiceNow platform, including configuration, customization, and integrations.
• ServiceNow Certified Application Developer (CAD) required.
• One or more ServiceNow CIS-level certifications preferred.
• Comfortable owning technical delivery while collaborating with stakeholders.
• Strong communication skills and client-facing experience.

Responsibilities

• Lead end-to-end ServiceNow implementations, from requirements gathering through configuration, testing, and deployment.
• Hands-on technical owner, balancing delivery leadership and platform build work.
• Configure and customize ServiceNow applications using best practices (workflows, business rules, integrations, data model).
• Partner with stakeholders to translate business needs into scalable ServiceNow solutions.
• Support implementations across ITSM, CSM, HRSD, Custom Apps, etc.
• Mentor junior consultants and contribute to delivery best practices.

Skills

ServiceNow

CAD

CIS certifications

ITSM

CSM

HRSD

Stakeholder comms

Education

CAD Certification

CIS certifications

Job description

Technical Consultant-ServiceDesk/Now Assist/AI Control Tower

Full time - 100% Remote | Veracity Consulting, Inc. | United States

Job Description

Join Veracity, Where Strategy Meets Impact

At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We’re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change.

But what really sets us apart? Our people.

Our team is made up of strategic thinkers, solution builders, and natural problem-solvers who thrive on collaboration. We work side-by-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values:transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins.

Now Hiring: Senior ServiceNow Technical Consultant-ServiceDesk/NowAssist/AI Control Tower

We’re looking for a talentedSenior ServiceNow Technical Consultant with ServiceDesk, NowAssist and AI Control Tower experienceto join our growing team. If you’re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you’ll fit right in.

What You’ll Do:

• Lead end-to-end ServiceNow implementations, from requirements gathering through configuration, testing, and deployment
  
• Serve as a hands-on technical owner, balancing delivery leadership and platform build work
  
• Configure and customize ServiceNow applications using best practices (workflows, business rules, integrations, data model)
  
• Partner directly with stakeholders and project teams to translate business needs into scalable ServiceNow solutions
  
• Support implementations across any ServiceNow module (ITSM, CSM, HRSD, Custom Apps, etc.)
  
• Provide technical guidance on platform design, data structures, and integration patterns
  
• Contribute to project planning, timelines, and risk management
  
• Ensure solutions align with ServiceNow standards, performance, and long-term maintainability
  
• Mentor junior consultants and contribute to delivery best practices as needed
  

What You Bring:

• 5+ years of hands-on ServiceNow implementation experience
  
• Strong understanding of the ServiceNow platform, including configuration, customization, and integrations
  
• ServiceNow Certified Application Developer (CAD) required
  
• One or more ServiceNow CIS-level certifications preferred (any module acceptable)
  
• Comfortable owning technical delivery while collaborating with project and business stakeholders
  
• Strong communication skills and ability to operate in client-facing or cross-functional environments
  
• Consistent, reliable availability and professional accountability
  

We’re looking for someone who combines technical excellence with curiosity, adaptability, and a collaborative mindset.

Why Veracity?

• A team that values your ideas and expertise
  
• A culture built on trust, respect, and growth
  
• Meaningful client work that drives measurable results
  
• A company that invests in both professional success and community impact
  

Our Commitment to Equal Opportunity

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.