Technical Consultant- Austin, TX

Abbott Laboratories; Austin (TX); Remote; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a Technical Consultant for our Rapid Diagnostics division, based in Austin, TX. This field-based role combines clinical and technical expertise to support customers using Abbott infectious disease diagnostic solutions.

You will deliver training, support implementations, and guide verification studies while traveling up to 75% to assigned accounts and collaborating with cross-functional teams to optimize workflows and product utilization.

Qualifications

• Requires 3+ years as Medical Technologist in a clinical lab or RN in infectious disease/critical care.
• At least 1 year implementing or supporting diagnostic/pOC testing.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to train healthcare professionals and travel up to 75%.

Responsibilities

• Deliver on-site technical and clinical training for diagnostic products and tests.
• Support new account implementations, activations, and workflow adoption.
• Guide verification studies and ensure compliance with CLIA, CAP, COLA, TJC.
• Serve as a technical resource to optimize customer workflows and product use.
• Lead POC Link connectivity implementations and IT integrations at customer sites.
• Troubleshoot connectivity and performance issues and recommend improvements.
• Educate customers on testing trends, volumes, and data insights.
• Collaborate with sales, marketing, and technical teams to share customer insights.

Skills

Microsoft Office suite (Word, Excel, P

Education

Bachelor of Science in Medical Technology, Nursing, or related scientific discipline

Tools

Microsoft Office

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Technical Consultant within our Rapid Diagnostics division based out of Austin, TX and this is a field-based remote role.

As the Technical Consultant, you'll provide clinical and technical expertise to healthcare customers using Abbott infectious disease diagnostic solutions. You'll support product implementation, training, connectivity, workflow optimization, and customer retention across assigned accounts.

What You'll Work On

• Deliver on-site technical and clinical training for infectious disease diagnostic products, including instruments and rapid tests.
• Support new account implementations, evaluations, and activations to ensure successful adoption of Abbott solutions.
• Guide customers through verification studies and testing processes while supporting compliance with CLIA, CAP, COLA, and TJC requirements.
• Serve as a trusted technical resource, helping customers optimize workflows and product utilization.
• Lead POC Link connectivity implementations and support integration with customer IT environments.
• Troubleshoot connectivity and performance issues and recommend solutions that improve operational efficiency.
• Educate customers on testing trends, workflow improvements, testing volumes, and data-driven insights.
• Partner with sales teams to support key accounts, customer retention efforts, and growth opportunities.
• Conduct workflow assessments in clinics and hospitals to improve turnaround times and testing efficiency.
• Deliver educational presentations and ongoing product support to laboratory and healthcare professionals.
• Collaborate with technical, sales, and marketing teams to share customer insights and market trends.
• Participate in company meetings, training programs, and professional development activities.

Required Qualifications

• Bachelor of Science degree in Medical Technology, Nursing, or a directly related scientific discipline.
• Registered Medical Technologist or Registered Nurse in the state of residence.
• Minimum 3 years of experience as a Medical Technologist in a clinical laboratory or as a Registered Nurse in a critical care or infectious disease setting.
• Minimum 1 year of implementation, point-of-care testing, or related diagnostic support experience.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Ability to deliver technical training and education to healthcare professionals.
• Ability to travel up to 75%, including occasional short-notice and weekend travel.

Preferred Qualifications

• Experience in point-of-care coordination, supervisory, or management roles.
• Advanced degree in a healthcare, laboratory, or related field.
• Additional experience supporting infectious disease testing programs.
• Knowledge of point-of-care testing workflows and regulations.
• Experience training customers and resolving technical product issues.
• Familiarity with healthcare instrument connectivity and integration.
• Exposure to customer-facing consulting, implementation, or sales support activities.
• Ability to work independently while managing multiple customer engagements.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $61,300.00 - $122,700.00. In specific locations, the pay range may vary from the range posted.