Technical Consultant

Socket.dev; Redmond (WA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

dental

life insurance

401K

paid time off

Job summary

Socket.dev is seeking a Technical Consultant to join our customer-facing support team in Redmond. You will apply deep knowledge of hardware, software, and networking to assist executives and high-end clients at client sites.

This full-time role requires on-site show-site work, collaboration with a tech lead and project manager on events, installation and configuration of equipment, and a commitment to ongoing learning and professional standards. Travel is expected.

Qualifications

• Qualifications: combination of technical support and customer service.
• Strong hardware, software, and networking knowledge.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Maintain and update knowledge of current technologies through continual research and training.
• Work collaboratively with the technical lead and project manager on events as assigned.
• Provide top-tier technical support for executives and highly technical clients.
• Install and configure technical equipment and systems required for each event.
• Continually develop leadership and technical skills through self-motivation.
• Uphold and promote professional standards of conduct both in the office and on show-site.

Skills

Hardware knowledge

Software knowledge

Networking knowledge

Customer-facing

Problem-solving

Communication

Teamwork

Show-site operations

Job description

Description

The Technical Consultant is a crucial player in our customer-facing technical support team. This individual possesses robust knowledge of hardware, software, and networking, and is expected to showcase professionalism, dependability, and resourcefulness. The ideal candidate is eager to take on challenges and dedicated to delivering exceptional results.

Reports to: General Manager

Commitment: Full-time role, Monday through Friday, 8:30 a.m. to 5:00 p.m., with required travel and overtime as business needs arise.

Compensation: Non-exempt position with a starting wage aligned with Seattle’s current minimum wage.

Benefits

• Medical
• dental
• life insurance
• 401K
• paid time off

Work Environment: A fast-paced, event-driven setting with on-site work at client-designated locations.

Duties and Responsibilities

• Maintain and update knowledge of current technologies through continual research and training.
• Work collaboratively with the technical lead and project manager on various events as assigned.
• Provide top-tier technical support for executives and highly technical clients.
• Install and configure technical equipment and systems required for each event.
• Continually develop leadership and technical skills through self-motivation.
• Uphold and promote professional standards of conduct both in the office and on show-site.
• Perform other duties as assigned.

Requirements

Qualifications: The Technical Consultant requires a combination of technical support and customer service.

• Strong technical expertise with solid knowledge of hardware, software, and networking.
• Excellent problem-solving skills.
• Proven experience in a customer-facing technical support role.
• Ability to work under pressure and manage multiple tasks.
• Strong verbal and written communication skills.
• Ability to work in a team and independently.
• Physically able to walk long distances, lift and move up to 20 lbs., and work in a show-site environment.

This role provides an excellent opportunity to enhance technical expertise while working in a dynamic, fast-paced environment. If you are a motivated individual with a passion for technology, we would love to hear from you.