Technical Consultant
TEKsystems
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Descripción de la vacante
TEKsystems, Contract position based out of Miamisburg, OH, seeks a Technical Solutions Consultant to lead customer-facing implementations of enterprise risk and compliance products. You will manage configurations, integrations, and post-production support across diverse industries.
The role requires Azure, AWS, SQL Server, Java, Linux, WebSphere Liberty, Tomcat, and Elasticsearch experience. Remote work with some travel; strong communication to executives and engineers is essential.
Formación
- Five to nine years of relevant technical consulting experience.
- Proven ability to manage multiple concurrent implementations.
- Experience working with external customers in a consulting capacity.
- Strong troubleshooting in Windows/Linux, databases, and cloud platforms.
- Ability to translate complex concepts for executive audiences.
Responsabilidades
- Lead customer implementations: manage technical implementation, configuration, integration, testing, and post-production transition.
- Coordinate several concurrent implementations with plans, priorities, risks, and communications.
- Serve as the primary technical consultant and build trusted relationships with stakeholders.
- Troubleshoot customer environments; diagnose issues, review configurations, and recommend actions.
- Provide third-level escalation support for OS, databases, web servers, cloud platforms, and integrations.
- Own issues through resolution and communicate with Sales, Product, Support, and Engineering.
Conocimientos
Educación
Herramientas
Descripción del empleo
The Technical Solutions Consultant is responsible for leading the customer-facing implementation, configuration, integration, and ongoing technical support of enterprise risk and compliance products across financial services, collections, healthcare, government, law enforcement, and insurance customers.
This is not a software development or programming role. The position is intended for an experienced technical consultant who can manage multiple customer-facing implementation projects, troubleshoot complex customer-controlled environments, and communicate effectively with both technical and nontechnical stakeholders.
The consultant will serve as a primary technical point of contact throughout the implementation lifecycle, helping customers integrate enterprise products through delivery channels such as XML, SOAP and REST web services, and hosted web applications. Because many of these environments are managed and controlled by customers, success requires the ability to diagnose issues across application servers, databases, operating systems, cloud platforms, middleware, and integration components without having direct administrative control over the underlying environment.
The ideal candidate combines strong customer-facing consulting experience with hands-on knowledge of Microsoft Azure, AWS, SQL Server, Java-based applications, Linux, IBM WebSphere Liberty, and Apache Tomcat. This individual must be comfortable taking ownership of technical issues, conducting root-cause analysis, coordinating internal and external resources, and maintaining customer communication through final resolution.
Experience supporting or troubleshooting Elasticsearch environments is strongly preferred.
The strongest candidate will demonstrate:
Significant direct customer-facing consulting and implementation experience
Ability to manage multiple concurrent customer projects and priorities
Strong configuration, integration, and environment troubleshooting capabilities
Experience working within environments owned or controlled by external customers
Ability to lead customer conversations and explain technical issues clearly
Hands-on knowledge of Microsoft Azure and AWS cloud platforms
Strong SQL Server and relational database troubleshooting experience
Knowledge of Java applications and runtime environments
Hands-on experience with Linux, IBM WebSphere Liberty, and Apache Tomcat
Ability to own technical issues and customer correspondence through resolution
Experience supporting Elasticsearch environments as a strong plus
Lead customer implementations: Manage the technical implementation, configuration, integration, testing, and post-production transition of enterprise risk and compliance products.
Manage multiple customer-facing projects: Coordinate several concurrent implementations while maintaining accurate project plans, priorities, dependencies, risks, action items, and customer communications.
Serve as the primary technical consultant: Build trusted relationships with customer stakeholders and provide technical and business-process consulting throughout the implementation lifecycle.
Troubleshoot customer-controlled environments: Diagnose complex issues within environments hosted, configured, or managed by customers. Collaborate with customer teams to gather information, review configurations and logs, identify root causes, and recommend corrective actions.
Provide advanced technical support: Deliver third-level escalation support for implementation and production issues involving operating systems, databases, application servers, cloud platforms, web services, middleware, and product integrations.
Own issues through resolution: Maintain responsibility for communication with customers, Sales, Product, Support, Engineering, and other internal teams until issues are resolved or transitioned to the appropriate owner.
Support cloud-based environments: Troubleshoot application, infrastructure, configuration, and integration issues within Microsoft Azure and Amazon Web Services environments.
Support databases and data integrations: Analyze and troubleshoot SQL queries, database connectivity, data quality, performance, and integration issues involving SQL Server and other relational database platforms.
Support Java application environments: Troubleshoot Java-based applications and runtime environments, including IBM WebSphere Liberty and Apache Tomcat. Programming and application development are not primary responsibilities of this role.
Support web service integrations: Assist customers with SOAP and REST web services, XML-based integrations, authentication, connectivity, requests and responses, and related configuration issues.
Conduct root-cause analysis: Apply advanced analytical and problem-solving skills to determine whether technical issues are related to customer configuration, infrastructure, product behavior, data quality, connectivity, or integration design.
Deliver technical presentations: Lead customer workshops, implementation meetings, product demonstrations, technical reviews, and integration discussions for technical and nontechnical audiences.
Translate technical concepts: Explain complex technical issues, risks, tradeoffs, and recommendations in language appropriate for executives, business stakeholders, administrators, engineers, and support teams.
Share implementation expertise: Provide customers with product knowledge, technical examples, implementation guidance, and industry best practices that help implementations progress toward completion.
Collaborate across internal teams: Act as a liaison among customers, Sales, Product, Engineering, Support, and other internal teams to coordinate issue resolution and successful delivery.
Produce technical documentation: Create and maintain implementation plans, configuration guides, troubleshooting documentation, technical requirements, issue summaries, and customer-facing recommendations.
Mentor team members: Share technical and consulting knowledge while providing guidance to less-experienced internal and external team members.
Improve consulting practices: Contribute ideas, processes, documentation, and best practices that improve implementation quality, team effectiveness, customer satisfaction, and operational efficiency.
Maintain technical knowledge: Complete required training and continue developing knowledge of supported products, customer environments, cloud platforms, integration technologies, and relevant industry practices.
Perform other related duties as assigned.
Five to nine years of relevant technical consulting, implementation, professional services, technical account management, or advanced customer support experience
Demonstrated experience working directly with external customers in a consulting capacity
Proven ability to manage multiple concurrent customer implementations or technical projects
Experience taking ownership of customer issues from initial discovery through final resolution
Ability to work effectively within customer-controlled environments with limited direct access or administrative control
Strong customer-service orientation with the ability to prioritize customer needs while setting appropriate expectations
Experience collaborating with Sales, Product, Support, Engineering, and other internal teams
Ability to influence customer decisions and guide customers toward technically sound solutions
Strong hands-on experience configuring and troubleshooting Windows and Linux environments
In-depth knowledge of Microsoft Azure and Amazon Web Services cloud platforms
Strong SQL and SQL Server experience, including database connectivity, query analysis, data validation, and issue diagnosis
Experience troubleshooting Java-based applications and runtime environments
Hands-on experience with IBM WebSphere Liberty and Apache Tomcat
Experience troubleshooting SOAP and REST web services, XML payloads, APIs, authentication, connectivity, and system integrations
Working knowledge of relational databases such as SQL Server, Oracle, or DB2
Experience with messaging technologies such as RabbitMQ or IBM MQ
Understanding of the software development lifecycle and enterprise application delivery
Ability to review application logs, configuration files, database results, service responses, and infrastructure information to determine the root cause of an issue
Experience creating clear technical documentation for customers and internal teams
Strong configuration and production troubleshooting experience
Advanced ability to communicate technical concepts to audiences with varying levels of technical knowledge
Strong presentation, facilitation, and customer meeting leadership skills
Ability to guide customers through technical decisions and influence implementation strategy
Exceptional analytical, critical-thinking, and problem-solving skills
Ability to provide direction, coordinate resources, and keep multiple stakeholders aligned
Strong collaboration skills, including the ability to solicit input, manage conflict, and drive issues toward resolution
Professional communication style appropriate for contacts within financial, corporate, government, healthcare, and regulated institutions
Ability to remain organized and customer-focused while managing multiple active projects and escalations
Experience supporting Financial Compliance, risk, identity verification, fraud, or regulatory compliance products
Experience within financial services, insurance, healthcare, government, law enforcement, or collections
Hands-on experience configuring, supporting, or troubleshooting Elasticsearch environments
Experience with hosted web applications and enterprise software implementations
Familiarity with application monitoring, log analysis, incident management, and production support processes
Experience supporting customers in highly regulated environments
Knowledge of data-quality principles and tools
Experience conducting product demonstrations or technical integration workshops
To ensure expectations are clear:
This role does not involve software development, application development, or feature programming.
The consultant will not spend significant time writing Java, Python, PowerShell, or other production code.
Knowledge of programming languages is helpful for reviewing logs, understanding application behavior, analyzing integrations, and communicating with technical teams.
The primary responsibilities are customer consulting, product implementation, configuration, project coordination, technical troubleshooting, escalation management, and customer communication.
Candidates must have demonstrated experience working directly with customers and managing multiple customer-facing projects.
Candidates whose recent experience is primarily software engineering or application development, with limited direct customer consulting experience, are unlikely to be a strong fit.
Bachelors degree in a related field or an equivalent combination of education and relevant professional experience
Ability to travel up to 25% based on customer and business requirements
Customer-facing technical consulting
Enterprise software implementation
Multiple customer project management
Advanced technical troubleshooting
Microsoft Azure and AWS
SQL Server and SQL
Linux and Windows operating systems
Java application troubleshooting
IBM WebSphere Liberty
Apache Tomcat
SOAP and REST web services
XML integrations
Root-cause analysis
Technical presentations
Customer communication and issue ownership
Elasticsearch
Oracle or DB2
RabbitMQ or IBM MQ
Financial Compliance
Risk and compliance products
Hosted enterprise applications
Data-quality analysis
Production escalation support
Candidates should have enough consulting and technical experience to independently manage customer implementations, lead troubleshooting efforts, communicate with customer stakeholders, and coordinate internal resources with limited oversight.
This is a Contract position based out of Miamisburg, OH.
The pay range for this position is $45.00 - $55.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
This is a Contract position based out of Miamisburg, OH.
This position is anticipated to close on Oct 30, 2026.
This is a fully remote position.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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