Technical Consultant

Alexander Technology Group; Massachusetts; Remote; USD 95,000 - 150,000; Full time

Job summary

Alexander Technology Group is seeking a Technical Consultant to act as the primary technical contact for customers throughout onboarding, implementation, adoption, and expansion. You will blend technical consulting, process engineering, and customer engagement to translate requirements into actionable plans and ensure value realization.

You will lead discovery with customers, communicate progress to technical and executive stakeholders, and partner with internal teams to resolve blockers and

Qualifications

• 7+ years leading technical customer engagements (onboarding to growth).
• Strong ability to run discovery conversations and guide customers to solutions.
• Experience presenting technical concepts and business value to executives.
• Background in process engineering, reliability, or asset performance.
• Proven track record building trust and handling escalations.

Responsibilities

• Lead technical engagements across the customer lifecycle from onboarding to growth.
• Conduct discovery to gather technical and operational requirements.
• Translate requirements into actionable guidance for implementation teams.
• Serve as primary technical contact and escalation point for architecture, performance, and reliability.
• Lead executive steering committee meetings and communicate progress and business impact.
• Partner with Delivery, Product, Engineering, and Customer Success to meet customer goals.

Skills

Technical consulting

Leadership

Executive communication

Process engineering

Customer engagement

Discovery facilitation

Job description

About The Role

We’re seeking a Technical Consultant to serve as the primary technical point of contact for customers throughout the entire customer lifecycle, from onboarding and implementation through ongoing adoption and expansion.

This role combines technical consulting, process engineering, and customer engagement. You’ll lead discovery sessions, translate operational and technical requirements into actionable plans, and help customers maximize the business value of technology solutions. You’ll also work closely with internal technical teams, manage escalations, and communicate progress and outcomes to both technical stakeholders and executive leadership.

Location:

Remote

Responsibilities

• Lead technical engagements throughout the customer lifecycle, from onboarding and implementation to adoption and growth.
• Conduct discovery sessions to gather technical and operational requirements.
• Develop a strong understanding of customer processes, performance goals, and business objectives.
• Translate customer requirements into structured guidance for implementation teams, including data requirements, model logic, and alert configurations.
• Serve as the primary technical contact, ensuring clear communication and alignment throughout each engagement.
• Identify risks, technical blockers, and adoption gaps while driving timely resolution.
• Improve time-to-value by supporting efficient implementation, adoption, and operational improvements.
• Partner with Delivery, Product, Engineering, and Customer Success teams to meet customer expectations.
• Advocate for customer needs and ensure requirements are understood and prioritized.
• Identify opportunities for optimization, expansion, and additional value realization.
• Serve as the primary technical escalation point for architecture questions, platform capabilities, performance, and reliability.
• Lead executive steering committee meetings and customer value discussions, communicating progress, outcomes, challenges, and business impact.
• Connect technical capabilities and insights to customer objectives to support adoption and long-term partnerships.

Qualifications

• 7+ years of experience leading technical customer engagements across onboarding, implementation, adoption, and growth.
• Strong consulting skills, including leading discovery conversations, challenging assumptions, and guiding customers toward effective solutions.
• Experience presenting technical concepts and business value to executive-level stakeholders.
• Background in process engineering, including hands‑on experience with reliability, process optimization, troubleshooting, or asset performance.
• Proven ability to build customer trust and serve as a technical escalation point.
• Ability to identify risks, resolve blockers, and drive time-to-value while maintaining high-quality delivery.

If you have a technical consulting background with experience in process engineering, customer engagement, and operational optimization, we’d like to connect.

*MONATG*