Technical Communications & Adoption Specialist

LMI; Reston (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

LMI is seeking a Technical Communications & Adoption Specialist to support transformation efforts at a national intelligence agency. This role involves translating technical concepts into clear messages for diverse stakeholders.

Applicants should have a Bachelor's degree and 5+ years of relevant experience in communications, alongside the required TS/SCI security clearance. The position is focused on community engagement and effective communication strategies.

Qualifications

• 5+ years of experience in strategic communications, marketing, community engagement, and change management.
• Expertise in creating slick sheets, white papers, and presentations.
• Active TS/SCI required; CI Polygraph necessary for the position.

Responsibilities

• Provide marketing and community engagement support.
• Develop and maintain communication strategy and messaging.
• Collaborate with teams to identify success stories and key benefits.

Skills

Strategic communications

Community engagement

Marketing

Change management

Microsoft tools proficiency

Education

Bachelor’s degree in business, communications, marketing, or related discipline

Tools

Microsoft Office 365

SharePoint

Teams

Excel

Job description

Overview

LMI is seeking a Technical Communications & Adoption Specialist to support transformation efforts at a national intelligence agency. We’re looking for a creative, organized communicator who can tell the story of innovation, connecting technical capability to mission impact. The role involves supporting a government customer conducting business process re‑engineering and technical application deployment. The successful candidate will translate complex technical concepts into clear, compelling messages that drive understanding, excitement, and adoption among users and stakeholders.

Responsibilities

• Provide marketing, communications, and community engagement support to the program.
• Develop, initiate, and maintain leadership communication strategy, messaging, and dissemination plans, including communications plans and community outreach and external collaboration plans aligned with the program.
• Design and execute a comprehensive stakeholder engagement strategy including activities such as interview protocols, survey design, and workshop facilitation.
• Establish, implement, and manage adoption management plans and procedures, to include adoption strategies, readiness assessments, and feedback mechanisms for continuous improvement.
• Collaborate with technical and mission teams to identify success stories, use cases, and key benefits that demonstrate mission value.
• Support organization‑wide rollout through user engagement and adoption facilitation.
• Develop and disseminate communications products including slick sheets, one‑pagers, white papers, FAQs, newsletters, infographics, and PowerPoint presentations.
• Translate technical language into plain language for non‑technical audiences while maintaining accuracy and credibility.
• Engage in continuous communication with stakeholders to provide updates, gather feedback, and make necessary adjustments.
• Measure engagement and effectiveness of outreach efforts to continually improve communications and adoption strategies.
• Enable project leadership to provide the highest‑quality findings, briefs, and messaging to agency leadership to ensure rapid resolution on key issues, effective decision‑making on critical opportunities, and accurate capture of historic information.
• Organize and support facilitation outreach campaigns such as training sessions, roadshows, demos to promote awareness, adoption, and proficiency of new tools and features.
• Support team with various consulting tasks, such as task tracking, note‑taking, communications, and other tasks, as determined necessary by the task lead or Program Manager.
• Demonstrate commitment to transparency and deliver content that increases engagement.
• Capture effort risks and issues for effective escalation and resolution.

Qualifications

• Bachelor’s degree from an accredited college or university in business, communications, marketing, or a related discipline.
• 5+ years of experience in strategic communications, marketing, community engagement, and change management in federal agencies or large organizations.
• Expertise in creating slick sheets, white papers, PowerPoint presentations, graphics, and other storytelling materials.
• Strong proficiency with Microsoft tools and programs, including Excel, Office 365/SharePoint, and Teams.
• Knowledge of developing and executing communications and adoption management plans.
• Strong facilitation, analytic, and problem‑solving skills.
• Ability to work collaboratively and iterate products with a variety of internal and external stakeholders.
• Ability to work with a team of professionals in a remote environment on expedited timelines.
• Ability to be comfortable working in ambiguous situations and with unclear direction.
• Active TS/SCI required. CI Polygraph required for the position; candidates without a current polygraph will be sponsored for upgrade.

Desired Skills

• Master’s degree or higher in a related discipline.
• 3+ years of consulting experience.
• Prosci, ADKAR, or CCMP certification.
• Experience with organizational transformation and technology adoption.
• Experience in graphic development and design.

Application Requirements

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only U.S. Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.