Technical Client Support Internship

Edgeworth Security

Coraopolis (Allegheny County)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Hands-on training with industry pros

Hourly pay: $18.80/hr

Job summary

Edgeworth Security is a full-service security firm located in Pennsylvania, focused on interactive video surveillance and security services. The Technical Client Support Internship role involves monitoring systems, identifying faults, and assisting in incident response to safeguard client networks and assets.

Based in Coraopolis, PA, this on-site internship offers hands-on training, with 40 hours weekly for full-time, and a part-time option with school commitments.

Qualifications

Bachelor’s degree in Computer Science, Information Security, or related field.
Experience or coursework in networks, security, and operating systems is preferred.

Responsibilities

Investigate and troubleshoot networking, security equipment, and operating system errors.
Monitor traffic, security alerts, and event logs to detect suspicious activities.
Use tools to investigate and categorize events by severity/impact.
Analyze alerts to identify incidents and vulnerabilities.
Prepare and maintain detailed reports and documentation of actions taken.
Collaborate to improve monitoring and response processes.
Contribute to development of playbooks, procedures, and training.

Skills

Windows OS

Linux OS

TCP/IP

DHCP

DNS

Analytical skills

Ticketing system

Networking basics

Education

Bachelor’s degree in Computer Science or Information Security

Job description

New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property, and assets.

Overview

As a Technical Client Support Intern, you will be a crucial part of our technical support operations, learning hands-on skills to ensure the security and integrity of our and our clients’ digital infrastructure. You will monitor our systems, identify system faults, detect potential threats, and assist in incident response, playing a pivotal role in maintaining our internal and client networking infrastructure and safeguarding our internal and client technological ecosystem.

Position

Technical Client Support Internship

Location

Coraopolis, Pennsylvania. All candidates must currently reside within a commutable distance to Coraopolis/Robinson, PA. Relocation is not offered.

Job Type

Full-time, Part-time (School exception)

Travel

None. This position is onsite, in-office (remote as warranted by a school exception for part-time).

Hours

40 hours weekly for Full-Time. Part-Time Interns are expected to work a minimum of 3 shifts per week. Shifts range from Monday through Sunday and vary based on availability.

Essential Job Function And Responsibilities

Investigate and troubleshoot networking, security equipment, and operating system errors.
Monitor traffic, security alerts, and event logs to detect suspicious or anomalous activities.
Utilize tools to investigate and categorize events based on their severity/impact.
Analyze alerts and reports to identify potential incidents and vulnerabilities.
Prepare and maintain detailed reports, documentation, and notation of actions performed.
Collaborate to Identify opportunities to enhance monitoring and response processes.
Contributes to the development of playbooks, procedures, training, and documentation.

What’s in it for you? Why work for Edgeworth:

We are growing! We want all candidates and employees to know that we are excited about the positive improvements we’re making and our ongoing efforts to enhance our culture and provide an environment that promotes both professional growth and work-life balance. Our expansion brings exciting opportunities for progress and innovation as we adapt to new challenges. By embracing change, implementing effective processes, and exploring new technologies, we’re continually improving. Together, with a shared focus on our goals, we’re building a successful, dynamic company where everyone can thrive. We value our employees and are invested in personal and professional growth, learning new skills, challenging yourself, and growing your career while doing meaningful work.

Benefits & Compensation

Hourly rate of $18.80 per hour
If working on one of our observed holidays, time and a half is paid for hours worked on that holiday.
Hands-on training with industry experts.
Part-time employees are not eligible for benefits.

We look forward to the possibility of you joining our team.

Here at Edgeworth Security, we embrace diversity, equity, and inclusion, and always strive to be better than we were yesterday.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce.

Edgeworth Security utilizes e-Verify to check work authorization.

Requirements

Technical Knowledge & Skills

Required Skill(s)

This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: