SAP Technical Client Relations Account Manager

DNU_FIS Management Services LLC (Use Worldpay, LLC); Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

DNU_FIS Management Services LLC (Use Worldpay, LLC) is seeking a Technical Client Relations Account Manager to join their enterprise team. This role will focus on client support, resolving issues, and enhancing payment solutions.

The ideal candidate will have over 5 years of experience, strong technical knowledge in SAP, and excellent interpersonal skills. This position offers a chance to work in a dynamic and evolving company.

Qualifications

• 5+ years’ relevant experience in a similar role.
• Working knowledge of Operating Systems: Windows, Linux.
• Strong communication skills both verbal and written.

Responsibilities

• Serve as primary point of contact for external clients.
• Provide support in research and resolution of client problems.
• Collaborate with product and engineering organizations.

Skills

Technical product knowledge

Problem-solving expertise

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in business, computer science or related discipline

Tools

SAP (ECC and S4 HANA)

Salesforce

Cloud Services

Java

Job description

Job DescriptionReady to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Technical Client Relations Account Manager (SAP) to join our enterprise team and help shape the future of global commerce.What you'll own:You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries.You will provide support in research and resolution of problems and inquiries.Your interpersonal skills, technical product knowledge and expertise will be critical to responding to daily client-centric activities.You will need to maintain comprehensive knowledge of applicable products, services and company policies and procedures.Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market leading payment solutions.Become a subject matter expert on Integrated/ Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.Provide technical support to Worldpay B2B Payments customers in the primary areas of:Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.SAP (ECC and S4 HANA ) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI and CRM.Processing and technical aspects of the payment processing industry as related to Worldpay B2B PaymentsWhat you'll bring:5+ years’ relevant experience in a similar roleWorking knowledge of Operating Systems i.e. Windows, Linux and basic Networking concepts.Ability to analyze and solve problems using learned techniques and tools.Strong organizational and time management skillsResourceful and proactive in gathering information and sharing ideas.Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.Strong problem-solving expertise within a technical support or client relations role.Communicates ideas both verbally and in written form in a clear, concise, and professional manner.Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.Added bonus if you have:Experience with Integrated/ Omnichannel payment solutions.Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.Knowledge of APIs/ Java Environments/ SDKs.About the team:The B2B Payments Support Services team provides support for our merchants who use the B2B suite of payments products and solutions. The team interacts externally with merchants as they assist in problem solving and internally with Development teams and Professional Services teams on Product enhancements or customizations.Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-MP1EEOC StatementWorldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.