SAP Technical Client Relations Account Manager

Global Payments Inc.; Atlanta (GA); On-site; USD 79,400 - 116,975; Full time

Job summary

Worldpay is seeking a SAP Technical Client Relations Account Manager to join our enterprise team in Atlanta, GA. You will serve as the primary contact for external clients and internal teams to resolve issues and respond to inquiries.

You will apply your SAP expertise (ECC/S4 HANA), operating systems knowledge, and networking basics to support research and resolution of problems. You will collaborate with product and engineering on changes to meet evolving customer needs, and share knowledge

Qualifications

• 5+ years in a similar SAP/technical client relations role.
• Experience with SAP ECC and/or S/4 HANA.
• Knowledge of Windows and Linux operating systems and networking concepts.
• Strong problem-solving and written/verbal communication skills.

Responsibilities

• Serve as primary contact for external clients and internal teams to resolve issues and respond to inquiries.
• Provide research and resolution support for problems and inquiries.
• Collaborate with product and engineering on requested product definition changes.
• Maintain knowledge of products, services and company policies; share knowledge through documentation and training.
• Support integration in SAP payment processing context and related SD, FI, CRM workflows.

Skills

SAP (ECC/S4 HANA)

Client relations

Technical support

Windows

Linux

Networking basics

Communication skills

Education

Bachelor's degree in business, computer science or related discipline

Tools

ABAP

Job description

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a SAP Technical Client Relations Account Manager to join our enterprise team and help shape the future of global commerce.

What you’ll own

• You will serve as primary point of contact for external clients and various departments/divisions to resolve outstanding issues, comply with customer requests and respond to client inquiries.
• You will provide support in research and resolution of problems and inquiries.
• Your interpersonal skills, technical product knowledge and expertise will be critical to responding to daily client‑centric activities.
• You will need to maintain comprehensive knowledge of applicable products, services and company policies and procedures.
• Collaborate with the product and engineering organizations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market‑leading payment solutions.
• Become a subject matter expert on Integrated/Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
• Have awareness of changing technical trends within the payment processing industry, scheme/PCI compliance, mandates and their impacts on customer projects.
• Provide technical support to Worldpay B2B Payments customers in the primary areas of:
• Payment Card and Tokenization integration functionality from SAP to Worldpay B2B Payments processing platform.
• SAP (ECC and S4 HANA) business logic workflow, ABAP, user exits, and configuration in payment processing related aspects of SD, FI and CRM.
• Processing and technical aspects of the payment processing industry as related to Worldpay B2B Payments.

What you’ll bring

• 5+ years’ relevant experience in a similar role.
• Must have experience with SAP (ECC and/or S4 HANA).
• Working knowledge of Operating Systems (Windows, Linux) and basic networking concepts.
• Ability to analyze and solve problems using learned techniques and tools.
• Strong organizational and time‑management skills.
• Resourceful and proactive in gathering information and sharing ideas.
• Team skills, including the ability to establish and maintain effective working relationships both internally and externally.
• Strong problem‑solving expertise within a technical support or client relations role.
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• Bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience.

Added bonus if you have

• Experience with Integrated/Omnichannel payment solutions.
• Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
• Knowledge of APIs, Java environments and SDKs.

About the team

The B2B Payments Support Services team provides support for our merchants who use the B2B suite of payments products and solutions. The team interacts externally with merchants to assist in problem solving and internally with Development teams and Professional Services teams on product enhancements or customizations.

What makes a Globalpayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full‑time position, the good faith estimated annual salary range upon hire is $79,400.00–$116,975.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.