Technical Client Advisor

Lenovo; North Carolina; On-site; USD 100,000 - 140,000; Full time

Job summary

Lenovo is seeking a Technical Client Advisor, acting as a key point of contact to deliver customized solutions and ensure successful implementation and optimization of Lenovo products and services for clients. The role blends technical acumen with deep client understanding to uncover business opportunities and drive customer satisfaction.

The candidate will engage with clients, guide integration efforts, and collaborate with sales, development, and support teams to address needs and feedback.

Qualifications

• 5+ years of experience in a technical sales or consultative support role.
• Demonstrated ability to manage multiple projects and prioritize tasks.
• Strong relationship-building and communication skills.

Responsibilities

• Engage with clients to understand their technical requirements, challenges, and goals.
• Provide expert guidance on integrating, customizing, and utilizing Lenovo products or services.
• Collaborate with internal teams, including sales, development, and support, to address client needs and feedback.
• Cultivate strong relationships with clients, ensuring high satisfaction and loyalty.
• Stay informed on emerging technologies and Lenovo's strategies to address them.
• Collect and relay customer feedback on current products to Lenovo Business Units to inform future product improvements.
• Develop and maintain relationships with Lenovo sales teams and serve as a support specialist.
• Assist in managing the sales process with Lenovo Sellers and build new relationships with decision-makers involved in solution choices.

Skills

Technical sales

Client relationship

Project management

Communication skills

Education

BA/BS degree

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

As a Technical Client Advisor, you will serve as a key point of contact between our company and our clients. In this role, you will utilize your technical expertise to deliver customized solutions, address technical inquiries, and ensure the successful implementation and optimization of our products or services. You will collaborate closely with both clients and internal teams to provide outstanding service and support. This role blends technical expertise with a strong understanding of client needs and business opportunities. You will apply your knowledge of customer needs, opportunities, and Lenovo’s assets to create top-tier solutions and gain support from key stakeholders throughout the process.

Key Responsibilities

• Engage with clients to understand their technical requirements, challenges, and goals
• Provide expert guidance on integrating, customizing, and utilizing our products or services
• Collaborate with internal teams, including sales, development, and support, to address client needs and feedback
• Cultivate strong relationships with clients, ensuring high satisfaction and loyalty
• Stay informed on emerging technologies and Lenovo's strategies to address them
• Collect and relay customer feedback on current products to Lenovo Business Units to inform future product improvements
• Develop and maintain relationships with Lenovo sales teams and serve as a support specialist
• Asst in managing the sales process with Lenovo Sellers and build new relationships with decision-makers involved in solution choices

Basic Requirements

• BA/BS degree or relevant technical background/certification
• 5+ years of experience in a technical sales or consultative support role
• Strong relationship and team building skills..
• Proven ability to manage multiple projects and prioritize tasks effectively
• Proven experience in acquiring new business and managing relationships within existing accounts

Preferred Job Requirements

• Demonstrated high performance and a track record of success
• Strong technical problem-solving skills and ability to analyze and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Previous experience as a sales engineer is highly desirable

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.