Technical Center Assistant - Bibliotech PT - C

Bexar County; United States; On-site; USD 24,000 - 28,000; Part time

Job summary

Bexar County Bibliotech Center seeks a part-time Technical Center Assistant to support residents with computers, printers, and devices. You will open/close the Center, maintain study spaces, and assist with administrative tasks while providing friendly customer service.

The role includes troubleshooting basic hardware/software, guiding users, and performing duties to ensure smooth Center operations and community outreach.

Qualifications

• High School diploma or GED with college coursework or related experience.
• Experience delivering good customer service to diverse users.
• Ability to communicate clearly, both verbally and in writing.
• Basic troubleshooting of computer hardware/software and related devices.

Responsibilities

• Open and close computer labs per schedules and reservations.
• Assist users with Center hardware/software and applications.
• Provide library tours and educational community presentations.
• Set up and break down for events to drive enrollment and inform patrons.
• Escalate hardware/software issues to the appropriate County department or vendors.
• Maintain the Center’s equipment and reservation calendar.
• Answer phones and process voicemails; respond to general questions.

Skills

Customer service

Problem solving

Communication skills

Independent work

Education

High School diploma or GED

Tools

Word processing

Spreadsheet

Database knowledge

Job description

Job Title

Technical Center Assistant - Bibliotech PT - C Pay Rate Min to Mid Range $17.55 - $20.18 Time Type Part time

Description

Under direct supervision, is responsible for providing customer support services to residents of Bexar County on the use of computers, printers, copy machines, and other equipment and devices; opens and closes the Center, cleans and maintains the Center to include study spaces and meeting rooms, and provides administrative assistance when needed; performs related duties as required.

Duties and Responsibilities

• Ensures computer labs are open and closed per operating and reservation schedules
• Assists customers with the use of Center’s supported hardware and software applications
• Conducts library tours for visitors
• Conducts educational presentations to school and community groups
• Assist with location set-up and break-down at community events to enhance enrollment and inform patrons of available services
• Performs basic troubleshooting of Center’s supported hardware, software, printers, and copy machines
• Escalates hardware, software, printers, and copy machines malfunctions to the appropriate County department(s) or vendor(s)
• Enforces Center’s policies and procedures
• Cleans and maintains the Center and its equipment
• Maintains the Center’s reservation schedule
• Answers telephones and processes voice mail messages
• Responds to general questions regarding the Center and services offered
• May order and maintain supplies
• Performs other duties as required

Minimum Qualifications

• High School or General Education Development (GED) certificate, supplemented by college-level course work or experience in Computer Science, Information Systems or a closely related field, and one year customer support or office experience; or an equivalent combination of education and experience.
• Good knowledge of word-processing, spreadsheet, and database software packages
• Basic knowledge of troubleshooting hardware and software problems
• Knowledge of Internet applications
• Ability to provide excellent customer service to a diverse client base
• Ability to provide basic technical support and problem solving assistance to users to facilitate the use of personal computer systems, printers, copy machines, and other equipment and devices
• Ability to recognize problems and recommend solutions
• Ability to work independently
• Ability to accurately enter data and file information
• Ability to communicate effectively, both verbally and in writing
• Ability to establish and maintain effective working relationships with co-workers, County employees, outside agencies, service providers, vendors and the general public
• May be required to work more than 40 hours during the workweek; must be able to work weekends
• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance
• Must secure and maintain a favorable background investigation
• Bi-lingual Spanish language preferred, but not required

Working Environment and Physical Demands

Constantly working in indoor conditions

Occasionally moves items weighing up to 5-10 pounds

Occasionally moves about the office

Frequently communicates with others; must be able to exchange accurate information

Constantly operates a computer and other office productivity machinery

Positions self to perform essential functions

Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.